Vyopta’s customer care services are designed to provide organizations with comprehensive technical support, hardware warranty, software maintenance and training resources.
In today’s economic climate, organizations must closely align communications investments to drive core business objectives. Vyopta delivers, supports and provides training to maximize a client’s return on investment in communications by increasing efficiencies and reducing costs.
Vyopta’s highly skilled team of professional services consultants and engineers are equipped with deep expertise and advanced tools and processes to provide not only the best results, but also a superior customer experience
Vyopta’s standard customer care support solution includes:
- Call center (via voice and video), email and web-based technical support resources.
- Product replacements, repairs and software upgrades based on terms and conditions of OEM warranties and software maintenance.
- Resource tracking and management for deployed assets, including product information, software version and license key and warranty/software maintenance coverage plans.
- Enhanced and premium versions of this solution offer on-site support and maintenance, risk assessment and advanced communications intelligence. .
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