Harnessing the power of video, workflow management and analytics to provide the best customer experience.
Connect your customers with an expert that can actually meet their needs
vAccess informs you of your customers' interests as they navigate towards connecting with the appropriate expert. vAccess workflows ensures customers are routed to the right expert, reducing customer wait time and improving customer satisfaction.
Target marketing messages to your customers
With vAccess, your organization can deliver targeted digital signage streams to your customers. High quality video content corresponds to your customers selection on subject of interest, while helping to route them to the right expert.
Hire top talent from anywhere in the world
You can now hire the best talent from anywhere in the world to connect your customers with the best service over video in your industry anytime, anywhere.
Adopt more flexible work models
In our connected world, companies operate 24/7. vAccess allows you to use any combination of employed and contracted expert resources to provide around the clock services.