However, deeply integrating video into a business can be a daunting task that often requires costly, complex, and time-consuming custom software development.
vAccess allows you to connect experts with customers for a fraction of the time, cost, and complexity of custom software development. The cloud-based product can be configured to support your business process and leverage your video infrastructure.
vAccess provides powerful tools that allow you to configure a video workflow to meet your needs. You can:
With vAccess customers across a wide variety of industries and use cases can now deeply integrate video into their business.
vAccess provides critical analytics needed to manage, optimize, and grow your video customer engagement initiatives.
The system provides data that can be used by the organization to track customer behavior, report key service level metrics, support billing or chargebacks for the service, and capture other data that can be used to improve continuously how you use video to serve your customers.
vAccess also integrates with vAnalytics to provide even deeper insights to optimize and scale your video customer engagement initiatives.
Vyopta helps us process cases more efficiently and smoothly while keeping the human element which video provides.