The value of UC monitoring in 2018

The value of UC monitoring in 2018

“With today’s dynamic, sophisticated environments, IT needs to manage the right thing, and the right thing to manage now is the transaction because that is what most often touches the end user or customer.” ~ Mike Sargent, General Manager, Service Assurance, CA...
The Beginner Files: What is a Call Path?

The Beginner Files: What is a Call Path?

Call path analysis and how it works for you  Call path is the journey call’s ride to connect and reach recipients. It is the fundamental process of unified communications, and it’s also where several productivity-halting problems arise. For this reason, many in the UC...

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