Vyopta is expanding its monitoring and analytics support for Zoom Phone and Rooms.
The company has added Zoom Phone and Rooms to its existing support, which is in place for Zoom Meetings and Webinars.
Users can troubleshoot video and audio calls, and gain insights by tracking key metrics from Zoom investment to improve adoption, optimise costs, boost productivity, and train other colleagues.
Jonathan Sass, Vyopta VP of Product Management, said: “We’re committed to providing our customers with a holistic view of their collaboration estate.
“Improving collaboration technology performance is essential to making the customer experience as easy and positive as possible, no matter where collaboration is happening.”
For Zoom Phone and Rooms, Vyopta will provide users with real-time monitoring, quality of experience scoring, advanced alerting and automated reporting.
Technical support can be gained for isolated incidents and systemic issues, concurrent call usages, dial-outs, and disconnect issues.
Users can also use Vyopta for call, endpoint, and peripheral monitoring across various devices and platforms.
For organisations transitioning to Zoom Phone or Rooms, Vyopta can also provide visualisations of usage by customer-defined categories from all UC/collaboration platforms.
Vyopta provides multi-vendor monitoring and analytics to allow users a deeper insight into the digital collaboration experience.
The company does this by combining technology, workspace, and user data across various services that include Zoom, Cisco, Microsoft and Google.
Zoom recently announced the latest milestone for Zoom Phone as the solution hit three million seats sold worldwide.
The company confirmed that the platform reached the landmark number during Q1 of this year.
Since it launched in 2019, the Zoom Phone platform is now available in 47 countries, with the Bring Your Own Carrier (BYOC) connectivity of Zoom Phone Provider Exchange offering customers a choice of global voice service providers in more than 70 countries.
