Vyopta, a leading provider of UC analytics and monitoring solutions, recently introduced a selection of new features in its CPM (Collaboration Performance Management) platform. The updated features increase support for enterprises embracing remote work, helping IT teams to manage on-premises enterprise collaboration and communication tools.
Currently, Vyopta clients using premises-based platforms for meetings have experienced a 400% growth in participant usage since the start of the pandemic. Essential businesses and leading organisations throughout the world are rapidly expanding their environments on-premises. This is particularly true within government, finance, and healthcare sectors. The on-premises offerings give these companies more control over security, user experience, and call quality.
Solving a Critical Problem For Today’s Teams
Unfortunately, IT teams are struggling to scale rapidly to support the surge in demand for meeting solutions, without compromising on productivity or performance. Many groups lack visibility into metrics for managing quality for remote users who join meetings from their homes. Often, remote workers are using phones, endpoints, and software clients registered to premises-based systems. This makes it challenging to determine where issues in connectivity lie.
Concurrent use and ongoing increases in traffic is also having a massive impact on the enterprise-hosted UC networks. If these environments aren’t handled with care, that could mean significant issues with users being unable to place calls. According to Jonathan Sass, the Head of Product for Vyopta, IT teams are finding that the edge of their networks for UC are strained and overwhelmed due to rapid growth in remote users. This is potentially causing capacity and performance issues, as well as losses in business productivity.
Currently, Vyopta is the only business capable of offering complete visibility into things like quality, availability, and status passing through edge nodes. This helps IT teams to deliver better UC experience and enhance employee adoption of critical tools.
Improving the Meeting Experience
The Vyopta CPM solution helps IT teams to rapidly scale remote working solutions by cutting down on potential failures for capacity and performance. Teams can proactively maintain experiences for remote users and automate compliance and adoption reporting efforts. The updated functionality added to Vyopta’s platform include:
- New dashboards out-of-the-box for tracking quality, adoption, and capacity
- Improved analytics on meetings and peak usage for the Expressway from Cisco
- New UC tech support with enhanced coverage for meetings using tools like Cisco CMS, Pexip Infinity, Cisco CUCM, Jabber, and CUBE tech
- Improved visibility into the performance both outside and inside of the corporate network for remote users joining a meeting
- Updated extended trials of the Vyopta CPM technology for companies using Cisco Meeting Server or Pexip Infinity
You can learn more about Vyopta’s CPM solution, and the 60-day trials available from the company on the Vyopta website.
