Do you ever enter a never-ending blame game with your AV team about why video conferences fail? Are you responsible for the video infrastructure in your environment? Perhaps even if you don’t want to be? Tired of those codecs and video infrastructure being a “black-box” in terms of actual call statistics and quality metrics? Want to bridge the visibility gap between your voice / video and the rest of your network infrastructure?
As of today, Vyopta’s real-time video monitoring now integrates with SolarWinds Network Performance Monitor (NPM) so these responsibilities no longer have to be your problem.
SolarWinds Network Performance Monitor (NPM) Integration
Vyopta’s integration with SolarWinds NPM you are now able to monitor, alert, and diagnose end-to-end video call issues through Vyopta AND identify whether it is a network problem or a video device problem. Furthermore, with one-click access to NPM from every video endpoint, you can diagnose and fix the issue if it is a network problem. On the Vyopta side- call quality and hardware statistics are pulled directly from your endpoints and bridges via API. Whether you are using Cisco, Polycom, Acano, Pexip or Vidyo, in whichever flavor, your data is combined and normalized in real-time. Based on this broad dataset, you are able to assess end-to-end call quality per call or determine whether an issue may be systemic within your video environment. Perhaps it’s as simple as the screen or camera being disconnected on the endpoint. Maybe the user dialed the wrong number. In Vyopta, you can get alerted for and diagnose the following issues at a glance:
- Camera/display disconnect
- Endpoint becomes unregistered (unable to make calls)
- Endpoint down
- Bad call quality from gateway, bridge, or endpoint (packet loss or jitter)
- High packet loss
Vyopta’s built in dashboards can help you quickly evaluate the health of your bridging infrastructure. Perhaps one of your MCU’s is at capacity, or you have a spike in traversal calls:
If the issue isn’t with an endpoint or bridge, you can click on the helpful SolarWinds link next to the endpoint to take you right to the connected access-layer switch interface in SolarWinds NPM:
Once in SolarWinds NPM, you can determine if there is a common interface-level issue (VLAN/duplex/etc.) or start to drive upstream into the network infrastructure. You can also enhance your situational awareness with Netflow data or perhaps proactive UDP IPSLA transactions in VNQM. Recent config change bork DSCP tagging? SolarWinds NCM has you covered.
So next time users start rumbling that those darn vidcons “don’t work” or the CEO’s call drops in the middle of a board meeting, know that your video infrastructure doesn’t have to be a black-box. With Vyopta and SolarWinds integration, it’s easy to troubleshoot. No more chasing phantom issues – isolate the root cause of video conference issues in just a few clicks.
*SOLARWINDS, Network Performance Monitor, Network Configuration Manager, NPM, NCM and Design are registered trademarks of SolarWinds Worldwide, LLC.