How it Works

Explore the features of Vyopta’s Technology Insights Solution.

Platform Features

Complete 360° Hybrid UC Coverage

Simple Deployment, Setup, Maintenance

Powerful Data Management

Elastically Scalable Architecture

Interactive, Customizable User Interface

See Features by Module

Find all calls in one place

Unify all of your UC data, and quickly locate calls

Trust one source of truth

Unified, normalized data in a single pane of glass

Easily filter, find specific calls

Flexible search, sort, filter, and grouping of calls

Complete UC Coverage

Multi-modal, multi-vendor support across hybrid IT

Get a quick pulse on call health

Find problematic meetings, troubleshoot call legs.

Monitor live and recent calls

View live calls or rewind to desired timeframes

Track bad, fair and good quality calls

Sort & identify problematic calls for troubleshooting

See meetings and their call legs

See how every leg relates to the broader meeting experience

Get deep quality & health metrics fast

See reports, time-series charts to better diagnose issues.

Explore detailed charts with raw quality metrics

Jitter, latency, packet loss, and more across call modes

Assess endpoints and camera, touch panel, display, mic peripherals

See availability, temperature, CPU usage, and mic mute status

Easily fetch Call Detail Records (CDRs) at scale (See it in action)

View parsed, enhanced reports with error codes

Proactively detect issues and degraded experiences

Leverage Vyopta’s sophisticated Intelligent Monitoring Engine.

Configure alerts using 60 metrics, 350 filters

Alert on call quality, status and more, and set informational and critical event triggers

Generate notifications

Send e-mails or texts to alerts individuals or teams

Integrate with service desk

Alert on call quality, status and more, and set informational and critical event triggers

Better understand UC utilization

Analyze UC adoption trends and improve user experience.

Demonstrate impact of new investments

Follow how new technologies are being adopted internally

Track usage, ROI across technologies

Determine value and identify unused assets

Optimize user experience

Identify ways to improve usability and correct behavior

Analyze capacity and licensing trends

Track infrastructure capacity, license utilization over time to simplify operational planning and spend.

Prevent bridging and trunk capacity failures

Identify resource bottlenecks and seasonality trends to plan resource allocation and maintain uptime

Track migrations to new platforms

Plan, track, and adjust as you migrate or upgrade between bridge or call control platforms

Accurately and efficiently plan spend for growth

Know well in advance when you’ll need additional (or less) bridging, infrastructure, user licensing, or trunk capacity

Uncover and resolve systemic problems

Get ahead of performance risks to improve uptime & experience.

Visualize call failure, quality trends

Track issues over time, compare days, weeks, months, quarters, years

Identify remediation actions

Identify improvement areas for call success and quality metrics

Track improvement over time

Track improvement and efficiency (which translates to productivity) over time

Save time through automated reporting

Build, save, send relevant reports to anyone, anytime.

Simplify report creation, avoid spreadsheets

Drag and drop critical KPIs, interactive graphs, charts

Make reports relevant with automated tagging

Leverage labels and hierarchy from call control or CMDB

Easily share reports to stakeholders

Schedule relevant reports to be sent out at regular intervals

Platform Architecture