Advanced Analytics

Glossary of Terms

The comprehensive list of terms and definitions!


Advanced Analytics provides powerful new functionality but may include a few new terms you’re not a familiar with. We’ve got you covered! We worked hard to make the data filtering variables easy to understand and using the glossary below, Advanced Analytics will even be accessible to new users. That said, you can check out our Panel Creation page for a walkthrough of the basic functionality or you can always get a little extra help by reaching out to


The list below is comprehensive, including all Category, Metric (Value), Group, and Filters variables. Alphabetized by name, finding the right combination of filters is no problem.

Active Endpoints (Count):

Active endpoint count

Audio Call Minutes:

Number of audio call minutes

Audio Calls (Count)

Audio call count

Audio Minutes:

Number of audio minutes

Audio Participants (Count):

Audio participants count


Bandwidth use in kB

Call Direction (Incoming / Outgoing):

Whether a call was incoming or outgoing

Call Minutes:

Number of total call minutes

Call Route (Internal / External):

Whether a call was internal or external

Call Type (Audio / Video):

Whether a call was audio or video

Connection Status:

Whether a call was connected or not


User assigned value of a given device

Disconnect Reason:

The reason for call disconnection

Display Name:

The display name of a participant

Encrypted Call (Y/N):

Whether a call was encrypted

End Time (Call):

Call end time

End Time:

Meeting or participant end time

Endpoint (Count):

Endpoint count

Endpoint Category:

Type of endpoint (for example software, immersive, personal, or group)

Endpoint ID:

Endpoint ID as defined in the Apps portal (

Endpoint Software Version:

The software version of an endpoint

Endpoint Tag:

User assigned endpoint tag

Endpoint Type (Hardware / Software):

Whether endpoints are hardware of software

Endpoint Type (Internal / Other):

Whether an endpoint is internal or not (other)

IP Address:

IP address


User assigned location of a given device


Whether an endpoint is Managed or Unmanaged


Manufacturer as inherited from Control or Manager

Measurement (Unit of):

Unit of measurement (ex. minutes)

Meeting Duration Class:

Meetings organized by length in time ranges. The time ranges displayed are:

  • < 15 Mins
  • 15 – 30 Mins
  • 30 – 60 Mins
  • 60 – 120 Mins
  • >= 120 Mins
Meeting Minutes:

Number of meeting minutes

Meeting Modality (Audio/Video):

Whether a meeting had video participants. If the meeting had even a single video participant, it is classified as a video meeting

Meeting Name:

Name of a meeting

Meeting Type (Bridge / P2P):

Whether a meeting was P2P or used a bridge

Meeting Count:

Meeting count


Endpoint model


Endpoint name

Packet Loss Bands:

Packet loss organized into ranges. The packet loss bands are:

  • No Packet Loss 15 Mins
  • Packet Loss < 2%
  • Packet Loss Between 2% and 10%
Packet Loss Percentage:

Packet loss as a percentage

Participant Address:

Participant alias or IP address

Participant Audio Minutes:

Number of participant audio minutes

Participant Count Class:

Participant count organized into ranges. The displayed ranges are:

  • 1 Participant
  • 2-4 Participants
  • 4-8 Participants
  • 9-12 Participants
  • > 12 Participants
Participant Duration Class:

Participant meeting length organized into ranges. The displayed ranges are:

  • < 15 Mins
  • 15 – 30 Mins
  • 30 – 60 Mins
  • 60 – 120 Mins
  • >= 120 Mins
Participant Minutes:

Number of participant audio and video minutes

Participant Video Minutes:

Number of participant video minutes

Participants (Count):

Participant count


The protocol in use for a call or call leg (for example SIP or H.323)

Quality Issues (Count):

Quality issues count


Quality assessment organized into Good, Bad, Fair, and Unknown quality. You can find out more about quality assessments under the FAQ heading ‘What is Good, Fair, or Bad bridge call?

Remote Participant Address:

Remote participant alias or IP address

Serial Number:

Endpoint serial number from Control or Manager

Server Name:

Participant information regarding connection server

Source Caller:

Source caller alias or IP address

Start Time (Meeting):

Meeting start time

Start Time:

Call start time

System Capacity Percentage:

Percentage use of system capacity

System Capacity:

Capacity in use (for example video ports or traversal licenses)

System Name:

System name

System Type (Acronym):

System type by acronym (for example VCS or MCU)

System Type Description:

System type in long-form (for example Cisco VCS Expressway or Multipoint Bridge)

Target Caller:

Target caller alias or IP address

Total Calls (Count):

Total audio and video call count

Total Minutes:

Total audio and video call minutes

Unique Participants (Count):

Unique participants count

Video Call Minutes:

Video call minutes

Video Calls (Count):

Video calls count

Video Minutes:

Video minutes

Video Participants (Count):

Meeting participants count

VMR Audio Participants (Count):

VMR audio participants count

VMR End Time:

VMR meeting endtime

VMR Meeting (Count):

VMR meeting count

VMR Name:

The name of VMRs

VMR Participant Audio Minutes:

Number of VMR participant audio minutes

VMR Participant Video Minutes:

Number of VMR participant video minutes

VMR Start Time:

VMR meeting start time

VMR Total Minutes:

Total VMR meeting minutes

VMR Total Participant Minutes:

Total VMR participant minutes

VMR Total Participants (Count):

Total VMR participant count

VMR Unique Participants (Count):

Unique participant count for VMRs

VMR Total Participants (Count):

Total VMR participant count

VMR Video Participants (Count):

VMR video meeting participants count


Known vulnerability codes (for example CVE-2015-4271)