Dashboard (Advanced Analytics)

The dashboard focuses on summary information and provides a high level analysis of your UC infrastructure and it’s use.

OVERVIEW

Advanced Analytics My Dashboards is your first stop for information on your organization’s UC&C environment. My Dashboards acts as a centralized overview and reporting tool for the most important data Vyopta gathers throughout your communications network from various endpoints, call control systems, bridges, etc.

My Dashboards, along with the Adoption, Issues, and Capacity areas of vAnalytics, enables you to create additional dashboards that you can configure to create displays catered to fit your individual needs. You can share your dashboards with other members of your team, generate screenshots of individual panels and dashboards, and more.

 

GETTING STARTED

Upon accessing the My Dashboards area of vAnalytics for the first time, you’ll be greeted with a set of default panels that are designed to give you a comprehensive at-a-glance overview of your UC&C network, its assets, and activity.

My Dashboards is the first of four expert-designed areas of vAnalytics that enable you to monitor virtually every aspect of your UC&C environment. The Adoption, Issues, and Capacity dashboards are designed to give you an organized method to switch between different categories of data panels, each focusing on their respective areas, while My Dashboards is intended to give you a more generalized area for surfacing key metrics. All four of these areas offer the same tools, including the ability to create additional custom dashboards complete with panels that target the data you need to see most.

vAnalytics provides several powerful controls to give you the ability to customize your experience.

 

Set Reporting Period

The Date feature enables you to set a date range by which your reporting is based. Every panel displays data based on the date range defined in this area of the dashboard. You can choose from a number of pre-configured ranges including the last month, various numbers of days or months, or you can select a custom date range.

Some panels, such as the KPI panels, give you a visualization of the growth or decline of a specific dataset. This number is based on a comparison between your selected reporting period and the previous period of the same duration.

For example, after choosing a date range of “Previous month,” your Participant Video Minutes panel will display the number of minutes participants spent on video calls last month alongside a percentage of growth or decline based on the amount spent two months ago.

 

Share Data

The Share feature makes it possible to generate one-time or automated recurring report containing an image of the current page/dashboard, the underlying data in Excel and/or CSV format, and a Link to the page, all delivered via email.

The default behavior is a one-time report, but you can set a recurring Frequency schedule of Daily, Weekly, or Monthly.You can also add a Message that will accompany the report in the body of the email, as well as a custom Subject line. Finally,  you can add recipient emails. The field is filled with your email address by default, but to add more than one email, simply separate them with a comma in the field.

For example: john.smith@example.com, jane.doe@example.com, jim.johnson@example.com

 

Capture

The Camera icon at both the top of the page and on each panel triggers the Capture feature, an easy way to generate images that can be used in presentations and shared with colleagues.. Clicking the camera at the top of the page produces a screenshot of the entire page from top to bottom, and clicking the camera within an individual panel generates a snapshot of that panel.

 

Add Panels

The + Add Panels link located in the upper-right area of the dashboard is the starting point for creating new panels for your dashboard(s). After selecting the link, a popup will appear enabling you to select the new panel Type and create the panel by configuring the options that appear.

You can find a more detailed guide – including a complete breakdown of the different panel types – in our Creating Panels documentation.

 

Add Dashboards

The ability to add additional dashboards to the My Dashboards, Adoption, Issues, and Capacity areas of vAnalytics is a powerful tool that makes it easy to access the information you need quickly and easily.

Each dashboard – including the primary default dashboard – gives you the ability to generate original reports specific to that dashboard. Each dashboard provides a customized panel layout with the option to add, arrange, and configure panels as needed.

 

SUMMARY METRICS

Advanced Analytics features four primary panel types, three of which are featured on this page. For 95% of use cases, the default Dashboard panels should get you where you want to be.

In addition to the default Dashboard – which you can customize to meet your individual needs – you can create additional Dashboards which you can quickly navigate between, screenshot, and generate reports from.

However, if you need to create custom panels, we’ve got you covered on our Creating Panels page.

The default dashboard KPI summary metrics typically reflect the most important information for your environment. These KPIs provide insight to your data at a glance and include an indicator reflecting the change from previous reporting period.

For example, if your Date Range selected is last 30 days then the displayed indicator (up/down) will indicate a percentage changed when compared to the previous 30 days. This enables you to make quick monthly comparisons, as well as daily, weekly, quarterly and annual movement.

  1. Participant Video Minutes: Total participant video minutes representing all calls internal and external within your entire collaboration network.
  2. Active Endpoints (Count): Total number of managed hardware and software endpoints that were involved in a meeting for the selected timeframe.
  3. Total Calls (Count): Total number of calls made throughout your network.
  4. Meetings (Count): Total number of bridge (VMR) or point-to-point (P2P) meetings.

 

DEFAULT DASHBOARD PANELS

Participants by Protocol

The Participants by Protocol panel is a complete breakdown of participants in calls throughout your organization, divided by the protocol used.

Panel Settings

Option

Setting

Category

Meeting

Metric (Value)

Meetings (Count)

Group

By Participant Count Class

Display Type

Bar

Filter

None

Infrastructure Summary

The Infrastructure Summary particle is a simple summary of your infrastructure with device system type, number of units per system type, and the metric of measurement used to count capacity or usage for the given system. It serves as an excellent at-a-glance asset overview.

Panel Settings

Option

Setting

Select Data Source (Dataset)

Infrastructure Summary

Meetings by Technology

The Meetings by Technology panel splits data related to the total minutes spent in meetings by the technology used to power the meetings and displays them in an easy-to-follow pie chart.

Panel Settings

Option

Setting

Category

Meeting

Metric (Value)

Meeting Minutes

Group

System Type (Acronym)

Display Type

Pie

Filter

Meeting Type (Bridge/P2P) equals Bridge

Bridge Participant Quality

The Bridge Participant Quality panel displays the overall call quality rating for any calls that happened on VMRs (TPS, MCU, Acano, Pexip, RMX, etc.) for the selected time frame. Because a single participant’s experience can classify an entire meeting as ‘Bad’ or ‘Fair,’ we suggest using participant level reporting to get a more meaningful assessment of quality.

Unknown Quality means the call was either not monitored or quality data could not be captured for the meeting (for example, if it ended too quickly to capture that data).

Panel Settings

Option

Setting

Category

Participant

Metric

Participants (Count)

Group

By Quality

Display Type

Pie

Filter

  1. Meeting Type (Bridge/P2P) equals Bridge
  2. Quality Does Not Equal Unknown

Meetings Activity

The Meetings Activity panel is a bar-style distribution panel that splits meetings by the number of participants so you can see, at a glance, the general size of meetings that are taking place within your organization.

Panel Settings

Option

Setting

Category

Meeting

Metric (Value)

Meetings (Count)

Group

By Participant Count Class

Display Type

Bar

Filter

None

Meetings By System

The Meetings Minutes by System panel breaks down total meetings by specific platform used to facilitate the meeting.

Panel Settings

Option

Setting

Category

Meeting

Metric (Value)

Meeting Minutes

Group

System Name

Display Type

Pie

Filter

Meeting Type (Bridge/P2P) equals Bridge

Call Status

The distribution of call status (Connected and Not Connected) by call count. A significant percentage of calls not connected (and the nearly 25% of calls not connected in the example above qualifies as such) could point to a number of issues such as dial plan problems, users in need of training, or security challenges.

Panel Settings

Option

Setting

Category

Calls

Metric

Total Calls (Count)

Group

By Connection Status

Display Type

Pie

Endpoint Usage By Model

The Endpoint Usage by Model panel lists the number of minutes used, for managed endpoints, by model/device type (ex. MX700, DX80, etc.).

This display is helpful for IT professionals who want to determine which device models are getting the most (and least) use by users. This is a useful metric for planning future purchases and determining which models are facing lackluster adoption.

Panel Settings

Option

Setting

Category

Managed Endpoint

Metric

Total Minutes

Group

By Model

Display Type

Pie

Endpoint Usage By Category

The Endpoint Usage by Category displays the number of minutes used by different types of endpoints, grouped by their endpoint category (Group, Immersive, Personal, Phone, and Software).

Panel Settings

Option

Setting

Category

Managed Endpoint

Metric

Total Minutes

Group

By Endpoints Category

Display Type

Pie

Managed Endpoint Summary

The Managed Endpoint Summary panel is an interactive table of the managed endpoint categories by endpoint count, number of calls per endpoint, and utilization.

Panel Settings

Option

Setting

Select Data Source (Dataset)

Managed Endpoint Summary

Hours Per Day

8

Days Per Week

7

 

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