Endpoints (Advanced Analytics)

The Endpoints tab presents as a table and enables users to interact with the raw meeting and usage data from an endpoint perspective.

SUMMARY METRICS

The summary metrics for the Endpoints tab are dynamic totals of your call data. As you select, filter, and organize the data on the page, summary metrics will change to reflect your current view. You can select the KPIs you want to see by clicking the to the right of the summary metrics. Please note that these vary between tabs (contextually) and are not present on the Inventory tab.

An example of the summary metrics, in this example for the Managed Endpoints tab, can be seen here:

Advanced Analytics Endpoints Summary Metrics

  1. Total Endpoints: Total number of devices in selected data
  2. Total Calls: Total number of calls made by selected devices
  3. Total Video Calls: Number of video calls made by selected devices
  4. Total Audio Calls: Audio only calls made by selected devices
  5. Total Mins: Total audio and video minutes
  6. Total Video Mins: Total video minutes
  7. Total Audio Mins: Total audio only minutes
  8. Avg Utilization %: Utilization percentage during a user-defined duration for each workday.

MANAGED AND UNMANAGED ENDPOINTS

The endpoints tab allows you to view all endpoint related metrics and associated call detail record information. While most of this data can be viewed using Custom Panels, this where that data breaks out into exportable lists. The four views of types of call detail data in Advanced Analytics are Managed, Unmanaged, Inventory, and Call Details.

  1. Managed Endpoints
    Endpoints that are managed by one of the following:
  • Cisco TelePresence Management Suite (TMS)
  • Cisco TelePresence Management Suite Provisioning Extension (TMSPE)
  • Cisco Unified Communications Manager (CUCM)
  • Polycom RealPresence Resource Manager (RPRM)
  • VidyoPortal
  1. Unmanaged Endpoints (Aliases)
    Any endpoint or alias not managed which falls into one of two groups:

    • Internal Unmanaged – (a) any endpoint or alias registered but not managed such as endpoints registered to call control or (b) any endpoint that was previously managed that made calls
    • Other – any other unmanaged endpoint source
  1. Inventory
    A list of your hardware and software endpoints. This could include Skype, Jabber, and your physical endpoints. That allows you to accomplish many of the same tasks usually completed from the Settings tab, but from here you can export as well.
  1. Call Details
    The raw call data presented as individual call legs. While general trends and totals are available elsewhere, the details view allows you to find a specific call and channel. This includes Call Direction, Protocol, Route, Call Type, and various endpoints data aspects.

ADVANCED FEATURES

  1. Dynamic Filtering
    Advanced Analytics includes fully dynamic filtering that allows you to constrain your data set by Model, Endpoint, Quality, or a host of other facets. Setting filters is as easy as clicking the text field and selecting one from the list which populates or starting to type the desired filter and allowing the autocomplete to take over. The autocomplete provides a simple approach to filtering, allowing you to build up filters as simple logical statements.

    ACTIVITY
    : Create a filter for “Video Mins greater than 60” to find all endpoints used for more than an hour in your selected timeframe. Try your own!
  1. Edit Columns and Key Metrics
    You can edit which Summary Metrics show up at the top of the page and also select which columns show up below. To do this, select the  icon on the right. Please note that edited columns and summary metrics do effect export files and reports.
  1. Improved Dropdowns
    From the ManagedUnmanaged, and Call Details views, users can select the Models icon to pick a specific category of Endpoint data. This filter hinges on the Endpoint Category filter type and includes Group, Personal, Phone, and Software.These dropdown selection bind per tab, so that changing context in one does not impact the view in the other (for example, filters do not persist from Managed to Unmanaged).
  1. Sharing
    Exporting data from Advanced Analytics is done entirely through email. When you select a report to send “Once,” you will see a prompt to let you know that an email will arrive shortly (typically 5-10 minutes). That email can contain any combination of the following:

    • Graph/chart image: Allows you to directly and easily copy and paste graphics into external applications or presentations.
    • Download links (CSV or XLS): Click on the link to download the exported file. The file will live on our server for 30 days, so no rush, and delivering it this way means your export doesn’t get hung up in email attachment size limits.
    • Links back to the specific report: A direct path to the exact data being exported, with date range, filters, categories, and sorts all intact. Great when you need to point a colleague to a specific issue and want to be sure they’re seeing exactly what you’re seeing.
  1. Scheduling
    The user experience for exporting data is now nearly identical to scheduling reports. If you want that same email, image, and file on a daily, weekly, or monthly basis… a single click makes that possible!

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