The Endpoints tab is a table type page designed for users to interact with the raw meeting and usage data from an endpoint perspective.
The summary metrics for the Endpoints tab are dynamic totals. As you select, filter, and organize the data on this page, the summary metrics will change to reflect your current view.
- Total Endpoints: Total number of devices in selected data (number of rows).
- Total Calls: Total number of calls made by selected devices
- Video Calls: Number of video calls made by selected devices
- Audio Calls: Audio only calls made by selected devices
- Total Minutes: Total audio and video minutes
- Video Minutes: Total video minutes
- Audio Minutes: Total audio only minutes
- Utilization Percentage Per Endpoint: Utilization percentage during a user-defined duration for each workday.
MANAGED AND UNMANAGED ENDPOINTS
The endpoints tab allows for viewing all endpoint related metrics and associated call detail record information. There are two types of endpoint classifications in vAnalytics, managed and unmanaged.
- Managed Endpoints
Endpoints that are managed by one of the following:
- Cisco TelePresence Management Suite (TMS)
- Cisco TelePresence Management Suite Provisioning Extension (TMSPE)
- Cisco Unified Communications Manager (CUCM)
- Polycom RealPresence Resource Manager (RPRM)
- Unmanaged Endpoints / Aliases
Any endpoint or alias not managed by one of the above which falls into one of two groups:
- Internal Unmanaged – (a) any endpoint or alias registered but not managed such as endpoints registered to call control or (b) any endpoint that was previously managed that made calls
- Other – any other unmanaged endpoint source
- Category Hierarchy
This allows you to segment your Endpoint data according to custom groups. Click “Category” in the upper left to select and set Cisco TMS Folder Structure or Custom Hierarchies to the list of displayed endpoint data. Only hardware endpoints are supported. If you do not see the “Category” link at the top then you do not have your endpoints organized in a category hierarchy within TMS or have not yet been provisioned with TMS Category Hierarchies in vAnalytics. Also, if you have all endpoints grouped together under a single folder structure in TMS then you will not see this feature enabled.
- Endpoint Call Issues and Quality Details
These two columns are interactive and contain the number of call issues (no connection, dropped call) that were experienced by that endpoint or the number of “Fair” or “Bad” quality calls (determined by Packet Loss, Jitter, or Latency) seen on that call. Clicking on these calls takes you to the Issues>Details tab with data filtered to show only the pertinent data.
- Natural Language Filtering
vAnalytics provides a simple approach to filtering and data selection, allowing you to build up simple statements that serve as filters. Upon clicking in the Add Filter area, you get a list of available filtering criteria. Selecting one of these then prompts a list of possible conditions, and finally you can manually enter your condition values.
ACTIVITY: Create a filter for “Video Mins greater than 60” to find all endpoints used more than an hour in your timeframe of interest. Try your own!
- Edit Columns and Key Metrics
You can now edit which Summary Metrics show up at the top of the page and you can also select which columns show up below. This affects your export files as well.
- Improved Dropdowns
Instead of a multi-layer, multi-select dropdown that was a bit complex, we now broke out filtering of endpoint and meeting types into separate dropdowns. These dropdowns are bounded so that changing selections in one does impact the others.
Exporting data from Historical Analytics and Analytics for WebEx is now done entirely through email. When you select a report to send “Once,” you will see a prompt to let you know that an email will arrive shortly (typically 5-10 minutes). That email contains the following 3 things in every export:
- Graph/chart image: Allows you to directly and easily copy and paste graphics into external applications or presentations.
- Download links (CSV or XLS): Click on the link to download the exported file. The file will live on our server for 30 days, so no rush, and delivering it this way means your export doesn’t get hung up in email attachment size limits.
- Links back to the specific report: A direct path to the exact data being exported, with date range, filters, categories, and sorts all intact. Great when you need to point a colleague to a specific issue and want to be sure they’re seeing exactly what you’re seeing.
The user experience for exporting data is now nearly identical to scheduling reports. If you want that same email, image, and file on a daily, weekly, or monthly basis, a single click makes that possible.