Advanced Analytics – Issues

The Issues tab focuses on information useful for troubleshooting your UC&C solution.

The Issues tab is a troubleshooter’s hub for uncovering, identifying, and solving issues with an organization’s UC&C solutions. Unlike the other tabs in vAnalytics which focus on characterizing activity in your UC&C environment, the Issues tab is devoted to exception conditions that may require attention.

 

Like the other Dashboard tabs, you can create as many dashboards as you’d like, specify a date range for reporting, generate and share reports, capture screenshots, and create custom panels that meet your organization’s individual needs.

DEFAULT ISSUES PANELS

The default Issues panels are designed to give you a comprehensive overview of the common areas where trouble arises in a UC&C network. This includes identifying trending issues such as a rise or fall in call connection failures, causes for failed connections packet loss statistics, and more.

Call Status

 

The Call Status panel is a simple Pie chart breaking down total calls by whether or not they were connected. When call connection failures reach a significant level it is often a combination of user training deficiencies, dial plan issues, or security challenges.

Panel Settings

 

 

Option

Setting

Category

Call

Metric

Total Calls (Count)

Group

By Connection Status

Display Type

Pie

 

Call Status Trend

 

The Call Status Trend provides an overview of connected and non-connected calls on your network over time. This can be helpful to identify any shifts in this metric that are time-specific, as in the example above where we see a significant uptick in calls not connected in the fourth week. This will often coincide with changes in your infrastructure or other circumstances that bear further scrutiny.

 

Panel Settings

 

 

Option

Setting

Category

Call

Metric

Total Calls (Count)

Group

By Connection Status

Display Type

Bar Trend

 

Call By Packet Loss

The Call By Packet Loss panel provides an overview of total calls broken down by the amount of packet loss detected during the contact. Packet loss is an indicator of a larger problem and can lead to disruptions in call reliability and quality.

Panel Settings

 

 

Option

Setting

Category

Call

Metric

Total Calls (Count)

Group

By Packet Loss

Display Type

Pie

 

Call By Packet Loss Trend

 

The Call By Packet Loss Trend panel is a Bar Trend chart detailing the total calls on your network over time, grouped by percentage of packet loss. This chart allows you to quickly identify a packet loss issue that affects callers over a period of time to identify when a problem started, how widespread it is, and when it has been resolved.

Panel Settings

 

 

Option

Setting

Category

Call

Metric

Total Calls (Count)

Group

By Packet Loss Bands

Display Type

Bar Trend

 

Call Not Connected Reason Analysis

The Call Not Connected Reason Analysis panel is a Pie chart breaking down all the detected reasons that a call was disconnected. This is a powerful tool to help troubleshooters identify issues on their network that interfere with successful communication.

 

If you encounter an issue where members of your organization are reporting an increase in dropped or lost calls, setting the dashboard’s date range to the date(s) affected by the increase and checking this chart serves as a useful first step in the troubleshooting process.

Panel Settings

 

 

Option

Setting

Category

Call

Metric

Total Calls (Count)

Group

Disconnect Reason

Display Type

Pie

 

Bridge Participant Quality Trend

 

The Bridge Participant Quality Trend panel tracks call quality for participants on bridge meetings over a given time. It offers insight into temporary or ongoing issues that arise affecting the overall call quality.

 

In our default panel, we’ve added filters that set Meeting Type Bridge and P2P as Bridge. Additionally, we’ve filtered out calls with unknown quality scores.

 

Panel Settings

 

 

Option

Setting

Category

Participant

Metric

Participants (Count)

Group

By Quality

Display Type

Bar Trend

Filter

  1. Meeting Type (Bridge/P2P) Equals Bridge
  2. Quality Does Not Equal Unknown

 

Bridge Participant Quality

 

The Bridge Participant Quality panel has a similar methodology to the Bridge Participant Quality Trend panel, except this gives a single total over your designated date range rather than a trend over time.

 

We’ve filtered out all calls with an Unknown quality in order to create a display with actionable data.

Panel Settings

 

 

Option

Setting

Category

Participant

Metric

Participants (Count)

Group

By Quality

Display Type

Pie

Filter

  1. Meeting Type (Bridge/P2P) Equals Bridge
  2. Quality Does Not Equal Unknown

 

 

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