Issues (Advanced Analytics)

The Issues tab focuses on call connection, call quality, and bridge quality issues.

SUMMARY

The Issues tab helps Vyopta users to understand, troubleshoot, and improve user experience. For 95% of use cases, the default panels should get you where you want to be. However, if you need to create custom panels, we’ve go you covered on our Creating Panels page.

 

ISSUES PANELS

  1. Call Status
    Call Status
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Pie
  1. Call Status Trend
    Call Status Trend
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Bar Trend
  1. Calls by Packet Loss
    Calls by Packet Loss
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Pie
  1. Calls by Packet Loss Trend
    Calls by Packet Loss Trend
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Bar Trend
  1. Calls Not Connected Reason Analysis
    Calls Not Connected Reason Analysis
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Disconnect Reason
    Filter : Connection Status equals Not Connected
    Display Type : Pie
  1. Bridge Participant Quality Trend
    Bridge Participant Quality Trend
    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Bar Trend
  1. Bridge Participant Quality
    Bridge Participant Quality
    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Pie

  1. Call Status
    Call Status
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Pie
  1. Calls by Packet Loss
    Calls by Packet Loss
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Pie
  1. Calls Not Connected Reason Analysis
    Calls Not Connected Reason Analysis
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Disconnect Reason
    Filter : Connection Status equals Not Connected
    Display Type : Pie
  1. Bridge Participant Quality
    Bridge Participant Quality
    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Pie
  1. Call Status Trend
    Call Status Trend
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Bar Trend
  1. Calls by Packet Loss Trend
    Calls by Packet Loss Trend
    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Bar Trend
  1. Bridge Participant Quality Trend
    Bridge Participant Quality Trend
    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Bar Trend

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