Issues (Advanced Analytics)

The Issues tab focuses on call connection, call quality, and bridge quality issues.

SUMMARY

The Issues tab helps Vyopta users to understand, troubleshoot, and improve user experience. For 95% of use cases, the default panels should get you where you want to be. However, if you need to create custom panels, we’ve go you covered on our Creating Panels page.

 

ISSUES PANELS

  1. Call Status
    Call Status
    The distribution of call status (Connected and Not Connected) by call count.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Pie

  1. Call Status Trend
    Call Status Trend
    A trend type graph displaying call status (Connected and Not Connected) by call count.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Bar Trend

  1. Calls by Packet Loss
    Calls by Packet Loss
    A distribution of the number of calls by total packet loss organized into tiers of No Packet Loss, Less than 2% Packet Loss, 2-10% packet loss, and Greater than 10% Packet Loss.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Pie

  1. Calls by Packet Loss Trend
    Calls by Packet Loss Trend
    A trend graph, mapping the number of calls over time by total packet loss. This is organized (in the same fashion as the distrbution graph above) into tiers of No Packet LossLess than 2% Packet Loss2-10% Packet Loss, and Greater than 10% Packet Loss.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Bar Trend

  1. Calls Not Connected Reason Analysis
    Calls Not Connected Reason Analysis
    The distribution of Not Connected or Dropped calls by call reason. The disconnect reasons provided source from Cisco’s internal cause codes and you can find out more about those on their site, here.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Disconnect Reason
    Filter : Connection Status equals Not Connected
    Display Type : Pie

  1. Bridge Participant Quality Trend
    Bridge Participant Quality Trend
    This panel displays the change in overall call quality that occurred on VMRs (TPS, MCU, CMS (Acano), Pexip, RMX, etc.) during the selected time period. You can find out more about quality assessments under the FAQ heading ‘What is Good, Fair, or Bad bridge call?‘. Unknown quality means the call was either not monitored or quality data could not be captured for the meeting (for example, if it ended too quickly to capture that data).

    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Bar Trend

  1. Bridge Participant Quality
    Bridge Participant Quality
    The distribution of call for any calls that utilized VMRs (bridging technology) to connect (TPS, MCU, Acano, Pexip, RMX, etc). You can find out more about quality assessments under the FAQ heading ‘What is Good, Fair, or Bad bridge call?‘. Unknown quality means the call was either not monitored or quality data could not be captured for the meeting (for example, if it ended too quickly to capture that data).

    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Pie

  1. Call Status
    Call Status
    The distribution of call status (Connected and Not Connected) by call count.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Pie

  1. Calls by Packet Loss
    Calls by Packet Loss
    A distribution of the number of calls by total packet loss organized into tiers of No Packet Loss, Less than 2% Packet Loss, 2-10% packet loss, and Greater than 10% Packet Loss.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Pie

  1. Calls Not Connected Reason Analysis
    Calls Not Connected Reason Analysis
    The distribution of Not Connected or Dropped calls by call reason. The disconnect reasons provided source from Cisco’s internal cause codes and you can find out more about those on their site, here.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Disconnect Reason
    Filter : Connection Status equals Not Connected
    Display Type : Pie

  1. Bridge Participant Quality
    Bridge Participant Quality
    The distribution of call for any calls that utilized VMRs (bridging technology) to connect (TPS, MCU, Acano, Pexip, RMX, etc). You can find out more about quality assessments under the FAQ heading ‘What is Good, Fair, or Bad bridge call?‘. Unknown quality means the call was either not monitored or quality data could not be captured for the meeting (for example, if it ended too quickly to capture that data).

    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Pie

  1. Call Status Trend
    Call Status Trend
    A trend type graph displaying call status (Connected and Not Connected) by call count.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Connection Status
    Display Type : Bar Trend

  1. Calls by Packet Loss Trend
    Calls by Packet Loss Trend
    A trend graph, mapping the number of calls over time by total packet loss. This is organized (in the same fashion as the distrbution graph above) into tiers of No Packet LossLess than 2% Packet Loss2-10% Packet Loss, and Greater than 10% Packet Loss.

    Panel Settings:
    Category : Call
    Metric : Total Calls (Count)
    Group : by Packet Loss Bands
    Display Type : Bar Trend

  1. Bridge Participant Quality Trend
    Bridge Participant Quality Trend
    This panel displays the change in overall call quality that occurred on VMRs (TPS, MCU, CMS (Acano), Pexip, RMX, etc.) during the selected time period. You can find out more about quality assessments under the FAQ heading ‘What is Good, Fair, or Bad bridge call?‘. Unknown quality means the call was either not monitored or quality data could not be captured for the meeting (for example, if it ended too quickly to capture that data).

    Panel Settings:
    Category : Participant
    Metric : Participants (Count)
    Group : by Quality
    Filter : Meeting Type (Bridge/P2P) equals Bridge
    Display Type : Bar Trend

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