Financial services enterprises face the unique challenge of managing very large, complex and secure collaboration environments without compromising customer service. In order to optimize video and voice service quality, accelerate adoption of new technologies and improve efficiency, many of the largest global financial services organizations turn to Vyopta for help.
Improve Collaboration of Global Teams
- Utilize data to your advantage to ensure that employee location doesn’t impact collaboration.
- Use alerts and real-time, live performance metrics to be proactive and resolve call quality before they make an impact.
- Increase productivity by ensuring high-quality collaborative environments each and every time.
Efficiently Manage Secure Collaboration Environments
- Monitor and optimize your entire UC environment regardless of complexity, including voice and video from one, single source of truth.
- Monitor hundreds of endpoints globally
- Digitize and automate simple, custom reporting in a fraction of the time spent today.
Optimize Meeting Room Usage and Costs
- Determine if room to room, site to site, collaboration technology is being utilized in the most efficient manner.
- Proactively plan for spikes in demand; allowing for redistributing or reconfiguration of outside resources if necessary.
- Intelligently adjust meeting room collaboration technology need based on use and trends.
Improve ROI and Accelerate Digital Transformation
- Accelerate digital transformation initiatives by increasing adoption of new UC technologies by using data.
- Track adoption of new UC technologies, and identify best practices.
“CPM Analytics (formerly vAnalytics) with real-time video monitoring made it possible to monitor thousands of calls per month with a team of three people. We have been able to instantly generate reports that show we have increased adoption 10x to 3M video minutes a month with minimal network and bandwidth investments.”
David Levin, Western Union
Case Study: Western Union Grows Usage 10x With Small Team With Successful Office365 + Pexip Deployment
Western Union 10x adoption in two years while reducing the cost of their collaboration investment.
Learn how the financial sector has to evolved telebanking and what’s just on the horizon for video banking services.