Support & ServicesThe Help You Need, When You Need It
At Vyopta, we know you need more than just software – you need a partnership that ensures your success. That’s why we have an industry-leading team of experts who are committed to getting you the help you need, when you need it.
Behind each Vyopta product stands world-class support. Our global Customer Support infrastructure provides you with timely access to a vast knowledge base of existing solutions and timely access to Vyopta technical experts. This ensures you get the assistance you need, when you need it, to keep working at the peak of productivity.
1. Search For a Solution
Search for a quick online answer in our knowledge base.
2. Contact Support
If you don’t find a solution in our knowledge base, contact Vyopta support for assistance.
3. Your Ticket Is Created
A ticket will be created and assigned to a Vyopta support specialist.
4. You Will Be Contacted
Your Vyopta support specialist will work with you via phone and e-mail to resolve your issue or answer your questions.
Vyopta Customer Support ensures speedy resolution to issues and questions by providing:
- 24×7 online access to a knowledge base of the latest solutions and technical documentation
- Direct collaboration with Vyopta Support specialists to overcome your UC monitoring, UC analytics, and Workspace Insights challenges
- Additional support services on demand to help with unique needs
Vyopta assists companies all over the world by providing expert response to technical issues for the complete suite of Vyopta products. Our Customer Support keeps your UC-related teams productive.
The Vyopta global Customer Support team is committed to providing the help you need to resolve any product-related issues. Vyopta Support Specialists located worldwide have deep and comprehensive product expertise. All Vyopta teams in the organization work closely together to stay aligned and knowledgeable of current industry trends, platform updates and feature enhancements to our product.
What You Get
We offer hundreds of self-help articles within our knowledge base to quickly answer your product questions.
Support Ticket Submission & Tracking on the Web
If you suspect there is a defect within the Vyopta product, we are available to help triage, identify and provide a resolution to the issue. When possible, we may be able to provide a workaround so you can avoid delays in productivity until a final resolution is available. You can track the progress of your ticket to resolution online or via our email updates.
If there is an outage, we will provide proactive notifications which will eliminate the need for you to spend time reporting an issue that we are already working to resolve. We will also communicate progress and resolution of any outage level issues through the same notification system