Support & Services

The help you need, when you need it.

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Our support for your success.

At Vyopta, we know you need more than just software – you need a partnership that ensures your success. That’s why we have an industry-leading team of experts who are committed to getting you the help you need, when you need it.

Commitment

Behind each Vyopta product stands world-class support. Our global Customer Support infrastructure provides you with timely access to a vast knowledge base of existing solutions and timely access to Vyopta technical experts. This ensures you get the assistance you need, when you need it, to keep working at the peak of productivity.

Key Benefits

24×7 online access to a knowledge base of the latest solutions and technical documentation

Direct collaboration with Vyopta Support specialists to overcome your UC monitoring, UC analytics, and Workspace Insights challenges

Additional support services on demand to help with unique needs

1. Search For a Solution

Search for a quick online answer in our knowledge base.

2. Contact Support

If you don’t find a solution in our knowledge base, contact Vyopta support for assistance.

3. Your Ticket Is Created

A ticket will be created and assigned to a Vyopta support specialist.

4. You Will Be Contacted

Your Vyopta support specialist will work with you via phone and e-mail to resolve your issue or answer your questions.

Value Proposition

Vyopta assists companies all over the world by providing expert response to technical issues for the complete suite of Vyopta products. Our Customer Support keeps your UC-related teams productive.

The Vyopta global Customer Support team is committed to providing the help you need to resolve any product-related issues. Vyopta Support Specialists located worldwide have deep and comprehensive product expertise. All Vyopta teams in the organization work closely together to stay aligned and knowledgeable of current industry trends, platform updates and feature enhancements to our product.

What You Get

Self-Help Articles

We offer hundreds of self-help articles within our knowledge base to quickly answer your product questions.

Knowledge Base

Support Ticket Submission & Tracking on the Web

If you suspect there is a defect within the Vyopta product, we are available to help triage, identify and provide a resolution to the issue. When possible, we may be able to provide a workaround so you can avoid delays in productivity until a final resolution is available. You can track the progress of your ticket to resolution online or via our email updates.

Outage Notifications

If there is an outage, we will provide proactive notifications which will eliminate the need for you to spend time reporting an issue that we are already working to resolve. We will also communicate progress and resolution of any outage level issues through the same notification system

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Our team of trained experts are here to enable your long-term success. We’re here to help.

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Optimizing how enterprises deliver a complete collaboration experience.

Vyopta supports the range of popular UC&C platforms and endpoints.

Gain critical collaboration insights into your technology, spaces, and teams.

Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.

See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.

Tools and analytics to understand user engagement and wellness through collaboration and meeting data.

Optimizing how enterprises deliver a complete collaboration experience.

Vyopta supports the range of popular UC&C platforms and endpoints.

Gain critical collaboration insights into your technology, spaces, and teams.

Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.

See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.

Tools and analytics to understand user engagement and wellness through collaboration and meeting data.

Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.

By Industry

Industry specific successes on improving collaboration adoption and user experience with Vyopta’s monitoring and analytics.

By Use Case

Manage and scale your UC collaboration environments while optimizing performance of your hybrid work and voice deployments.

By Technology

Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.

Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.

By Industry

Industry specific collaboration adoption and usage experiences improved with Vyopta’s monitoring and analytics.

By Use Case

Successfully scale your UC collaboration environments and manage performance across your voice deployments.

By Technology

Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.

Hundreds of leading enterprises use Vyopta to increase UC service reliability, efficiency, and improve collaboration.

Discover a complete library of previously recorded expert-led webinars.

Learn how our customers use Vyopta products.

Read the latest happenings from the minds at Vyopta.

In these quick how-to eBooks, gain some new perspective and insight.

Get a summary of performance and technical features for all Vyopta products.

Check out our expert-led webinars or meet up with us at an industry event near you.

Learn all about Vyopta in these small, fast-paced videos.

Discover a complete library of previously recorded expert-led webinars.

Read the latest happenings from the minds at Vyopta.

Learn how our customers use Vyopta products.

Get a summary of performance and technical features for all Vyopta products.

In these quick how-to eBooks, gain some new perspective and insight.

See where we’ve been and where we’re headed.

Learn all about Vyopta in these small, fast-paced videos.

Discover a complete library of previously recorded expert-led webinars.

Broaden customer engagement and acquisition by becoming a trusted Vyopta partner.

Deliver value and drive revenue growth through our reseller program.

Provide customers with the leading solutions that monitor and optimize their collaboration environments.

Vyopta aligns with industry leading technology vendors so our customers can monitor networks of any size and complexity

Broaden customer engagement and acquisition by becoming a trusted Vyopta partner.

Deliver value and drive revenue growth through our reseller program.

Provide customers with the leading solutions that monitor and optimize their collaboration environments.

Vyopta aligns with industry leading technology vendors so our customers can monitor networks of any size and complexity

Find the resources and top-tier support you need to get the answers you need, quickly.

A quick start guide to implementing Vyopta products.

Consult technical resources across Vyopta products.

Our UC experts are here, standing-by, and ready to help.

Helpful, quick and easy articles to get you up and running.

Find the resources and top-tier support you need to get the answers you need, quickly.

A quick start guide to implementing Vyopta products.

Consult technical resources across Vyopta products.

Helpful, quick and easy articles to get you up and running.

Our UC experts are here, standing-by, and ready to help.

Already up and running Vyopta? Log in now.