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Cisco Unified Communications Manager

Monitoring, analytics and reporting for your CUCM deployment.
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For organizations with significant investments in Cisco Unified Communications Manager (CUCM), insights into performance, quality and usage are critical to ensuring optimal experience and service reliability. Vyopta’s extensive support for Cisco’s call manager platform provides you with the data you need to intelligently manage and support your UC deployment.

Simplify UC Monitoring

One source of truth across vendors and collaboration modes.

Improve Call Quality

Identify, troubleshoot and resolve issues rapidly and proactively.

Improve ROI and Usage

Insights to optimize spend and ensure successful tech refreshes.

Visibility across Video and Voice

Vyopta’s Collaboration Performance Management solution provides broad coverage for voice and video CUCM calls and meetings. In-depth statistics and trends help you analyze usage and troubleshoot and diagnose problematic issues faster and with more accuracy.

CUCM Voice Monitoring and CDR Analysis

Within minutes of a call ending, you can access Call Detail Records (CDRs) and Call Meeting Records (CMRs) for your voice calls and meetings. Vyopta makes it easy to locate CDR data, group related records, and parse them to make the data easy to consume and comprehend. CDRs can easily be searched and filtered and error codes are explained for quick diagnostics.

Improved Reliability and Performance Management

With Vyopta, you can easily monitor the status of CUCM publishers and subscribers. Also, get detailed analytics and trends on trunks, including trunk capacity by type and device used. In addition to monitoring CUCM directly, Vyopta also provides metrics for endpoints registered to CUCM.

Fast to Deploy and Setup

Vyopta’s cloud-based software deploys in less than a day and requires minimal training to get started. Unlike alternative tools, Vyopta further simplifies setup by automatically ingesting attributes for registered endpoints like Device Pool, User Name and Department, while allowing administrators to further define custom attributes for meaningful reports.

Enterprise-Wide Utilization and Adoption Reporting

Flexible analytics, custom reporting, and business data integration make it easy to identify adoption trends and understand your end user needs and use cases. Get detailed statistics on phone and Jabber utilization across your organization. Leverage Vyopta analytics to maintain seamless visibility through technology upgrades and refreshes, and easily share reports with key stakeholders.