CPM Monitoring®Simplify troubleshooting. Isolate root cause. Proactively manage UC performance.
Managing performance across enterprise UC deployments is complex. By making performance metrics available in a single interface for all audio and video calls, CPM Monitoring® helps UC engineers to ensure a flawless collaboration experience.
Stop relying on incomplete information from multiple disparate tools; save time locating problematic calls and troubleshooting issues.
Avoid finger pointing and correctly assign tasks to the right teams by pinpointing root causes due to UC infrastructure, user error, or network problems.
Proactively Avert UC Disruptions
Gain immediate insights to transition from reactive to proactive UC management, and identify quality risks before users call in or business is impacted.
Easily locate every call in one place
Unify all of your UC data, and quickly locate calls.
- Trust one source of truth
- Easily filter, find specific calls
- Gain complete UC coverage
Quickly understand call and infrastructure status
Pinpoint problems across your environment in seconds.
- Monitor live and recent calls
- See all calls, meetings, and call legs in one place
- Visualize trending quality and device issues
Get deep quality & health metrics fast
See time-series charts and generate reports to better diagnose issues.
- Explore detailed call quality charts
- See status of endpoints, peripherals
- View intelligent CDR/CMR reports (Watch Video)