About Brisbane
Brisbane Catholic Education Office (BCEO) is a learning network comprised of 130 schools with over 70,000 students. Their mission is to provide quality teaching and learning outcomes across a wide geographical range in eastern Australia. This means they must deliver a quality experience and content sharing to their educational community through video conferencing and collaboration technologies.
They used Cisco’s WebEx Collaboration Meeting Rooms (CMR) to bring their classroom participants together, and make it easier for teachers and administrators to collaborate despite location.
BCEO measures their success by focusing on the quality of their student’s experience and their virtual classroom attendance rates.
Orginal Challenges
The biggest challenge? BCEO need their users to fully adopt their WebEx video collaboration technology and improve user experience, specifically around joining a virtual meeting or classroom.
- Needed to track who, when and how each, individual user joined a call.
- Demonstrate the value of their investment
- Increase adoption of WebEx
- Improve user experience
- Track and improve call performance
Solution
- Deploy vAnalytics to help create a more transparent environment for tracking, monitoring, reporting, and issue solving
- Use vAnalytics to pinpoint call issues, reallocate endpoints, and identify users who need to improve adoption
- Create reporting through vAnalytics to help automate the reporting process and provide more insight into usage and issues
Results
Using vAnalytics for WebEx, BCEO:
- Gained the insights and metrics they needed to proactively address quality issues before they made a noticeable impact
- Easily track their user adoption rate overall, and can drill into specific details so they can strategically address them
- Can address an infrastructure issue, reallocate endpoints, and identify and reach out to users with low activity.
After 1 month, the support team at BCEO reported a 75% increase as compared to the baseline established when they launched Vyopta. The team was excited to share that they were able to produce a compelling report in less than two hours since it used to require multiple spreadsheet sessions over the course of weeks.
Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Solutions
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific successes on improving collaboration adoption and user experience with Vyopta’s monitoring and analytics.
By Use Case
Manage and scale your UC collaboration environments while optimizing performance of your hybrid work and voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Solutions Overview
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific collaboration adoption and usage experiences improved with Vyopta’s monitoring and analytics.
By Use Case
Successfully scale your UC collaboration environments and manage performance across your voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Customers
Hundreds of leading enterprises use Vyopta to increase UC service reliability, efficiency, and improve collaboration.
