


Why do people still refuse to use video calls?
This week I have been on 3 different calls with support teams who were either trying to sell me something or troubleshoot a software tool we are using. All three of them used a new, cloud-based conferencing platform, and all three of them used audio only in the meeting. Video was a click away, yet […]

PRODUCT UPDATE: User Analytics, Analytics for WebEx End of Life, and Migration to Advanced Analytics

Why do so many video and voice calls fail?

Give Your Network Wings: Packet Loss and Jitter-Free IPoAC Proposal
So, you know that little term “internet protocol” (IP), yes? It’s kind of the “glue” that holds together all that we do as video conferencing and unified communication professionals. Well, having been in the software and IT industry since Windows 95 was being shipped on 20+ floppy disks, and a military aviator for 10 years, […]