PRODUCT UPDATE: User Analytics, Analytics for WebEx End of Life, and Migration to Advanced Analytics
On Monday, March 19th, Vyopta will be launching several exciting features including new Users data and the migration of Analytics for WebEx data directly into Advanced Analytics. In conjunction with this capability, we are announcing the End of Life of our Analytics for WebEx products by May 31st of this year. Customers will need to migrate their WebEx data to Advanced Analytics by that time.
Why? The power of unified data.
By having WebEx data directly in Advanced Analytics, you will have a truly single pane to analyze WebEx activity alongside all of your UC&C activity in Advanced Analytics – Vyopta is the only tool where you can manage the adoption of WebEx in the same, single dashboard. The User tab will enable Advanced Analytics’ to handle the “Host” dimension of WebEx data and also opens up exciting roadmap possibilities related to user analytics.By having WebEx data directly in Advanced Analytics, you will have a truly single pane to analyze WebEx activity alongside all of your UC&C activity in Advanced Analytics – this is a great way to manage the adoption of WebEx and other cloud conferencing tools alongside on-premise tools. The User tab will enable Advanced Analytics’ data model to handle the “Host” dimension of WebEx data and also opens up exciting roadmap possibilities related to user analytics.
Customers can choose to delay the integration of WebEx data to a later date. However, Analytics for WebEx will be End of Life by May 31st, 2018, and we recommend making the data migration as soon as possible.
What is changing?
For customers with Analytics for WebEx, many existing KPIs and Panels in Advanced Analytics will be altered to contain WebEx data. This will likely create a significant increase in data in the Calls, Endpoints, Meetings, and Participants categories. Panels created after the integration will include WebEx data by default, just like any other platform data. This data change is retroactive to the time that you started collecting WebEx data.
How do I activate this change?
Simply reach out to email@example.com and we will complete the integration. Once the data is integrated, then we can help guide you through the process of altering existing panels to include WebEx data should you want to. We recommend taking a screenshot of both your existing Advanced Analytics dashboards and your WebEx dashboards (by pressing the “capture” button at the top right of your screen) before integration so that you can recreate the dashboards in Advanced Analytics after the integration.
How to update my existing dashboards to exclude WebEx data?
If you choose to integrate your WebEx data, you may want to keep existing reports the same. To do this, you will need to exclude WebEx from these panels and dashboards. To exclude the WebEx data from impacting your existing Meetings and Participant KPIs and Panels, you will need to filter out by “System Name” to exclude all WebEx Site Names that were previously covered in your Analytics for WebEx environment.
Here is a quick GIF showing the entire process for a couple panels.
How to take advantage of the new functionality
By using the “System Type (Acronym)” grouping with Meetings or Participants data sets, you will be able to see all WebEx Meetings or Participants data rolled up into one “WEBEX” system and you can compare all other cloud and/or on-premise systems to WebEx. By using the “System Name” grouping you can run the same analyses but with the more granular cut of individual WebEx sites (NOTE: in our example below the Vyopta WebEx site is called “Vyopta”).
Customers with only Analytics for WebEx today
If you are a customer with only Analytics for WebEx today can migrate easily to the Advanced Analytics platform and keep the same reports they have today. This can be easily accomplished by reaching out to firstname.lastname@example.org.
What else is on the horizon?
In the coming weeks, we will be completing the transition of WebEx data into Advanced Analytics by including Active/Inactive Host data and mapping it to the new “User” dimension in Advanced Analytics. Additionally, future releases will enable the User dimension to be able to hold all Host Activity metrics previously in the Analytics for WebEx module. Finally, the “User” dimension applies to other software like Jabber, Skype, and more, and we will be incorporating that data in this tab as well. In addition, we will soon be announcing the “End of Life” of our Analytics for WebEx as a standalone module because all data and features will be included in the main Advanced Analytics module.