UC&C Hacks

Troubleshooting tips, resource planning, and how-tos to help you manage the UC&C network of your dreams
2019 Year in Review

2019 Year in Review

As we come to the end of one year and look to the beginning of another, it’s fairly common to stop, take stock, and revisit the successes. As our CEO, Alfredo Ramirez, recently said in his holiday message, 2019 was a year of growth and change for Vyopta. Standing on...

Happy Holidays from Vyopta’s CEO

Happy Holidays from Vyopta’s CEO

All of us at Vyopta would like to wish you and yours a very blessed and Happy Holiday season. As 2019 comes to a close, we are reminded to reflect on and celebrate the joys and accomplishments of the year. For Vyopta, 2019 was a year of change. We launched new...

Technology and Home For The Holidays

Technology and Home For The Holidays

I'll be home for ChristmasYou can plan on mePlease have snow and mistletoeAnd presents on the tree Christmas Eve'll find meWhere the love light gleamsI'll be home for ChristmasIf only in my dreams. When Bing Crosby first crooned the now famous words in 1943, “I’ll be...

What Sci-Fi got right about Unified Communications

What Sci-Fi got right about Unified Communications

Watching many 20th Century science fiction movies today, it's easy to laugh or give an eyeroll to the types of communication technology used by the characters. In almost every way, modern technology has surpassed what many of us saw as the "future." The fact is,...

Best Practices in Troubleshooting a Video Call Part 2

Best Practices in Troubleshooting a Video Call Part 2

In part one of our series of Best Practices in Troubleshooting a Video Call, we covered two scenarios in which there’s a video call issue: call disconnect and can’t connect. While both of these are unnerving and frustrating to run across, our final two scenarios we...

Best Practices in Troubleshooting a Video Call Part 1

Best Practices in Troubleshooting a Video Call Part 1

Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live...

Troubleshooting CUCM CDRs

Troubleshooting CUCM CDRs

If you support CUCM you know what a CDR (Call Detail Record) looks like, and then you also understand the timing challenges it takes to locate and identify  problematic calls before you can sift through the data to find the root cause of an issue. It’s a...