UC&C Hacks
Troubleshooting tips, resource planning, and how-tos to help you manage the UC&C network of your dreams
Best Practices in Troubleshooting a Video Call Part 1
Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live...
Troubleshooting CUCM CDRs
If you support CUCM you know what a CDR (Call Detail Record) looks like, and then you also understand the timing challenges it takes to locate and identify problematic calls before you can sift through the data to find the root cause of an issue. It’s a...
What is digital transformation and what does it mean for a business?
The idea of digital transformation is being bandied about with gusto of late—but what does it mean? Let’s talk about the who, the what, and the why.
Enterprise Connect 2019: What to Expect
For communications and collaboration decision makers, Enterprise Connect is the haven for finding the resources to ensure organizations can maximize their investments in communications, collaboration systems, services, apps and networks....
What is CPM?
For nearly 11 years, Vyopta built, nurtured and updated its’ flagship product, vAnalytics. Our monitoring and analytics tool has helped large organizations manage and support video conferencing across all the most popular video technologies, helping to improve...
Pexip Infinity Simplifies Cloud Video Conferencing
Technology and complexity can sometimes go hand in hand. With ever-changing versions of a product that seemingly just got released last year, or the endless questions that come along with using technology in general, complexity can actually represent technology. But,...
ISE 2019: Dates, Location, Pricing and What to Expect
With the start of a new year comes a fresh calendar to be reviewed, marked and hung in plain sight, and the first event we've circled on ours is Integrated Systems Europe (ISE) 2019. Touted for being the world’s largest exhibition for AV and...
Telecom Acronyms & Terms: The Unified Communications Encyclopedia
Getting things done in the world of Unified Communications can be trying, especially with all those terms and acronyms! At the end of the day, you just want to know what it all means so you can get to the task at hand (and so you don’t drop the ball at the office). To...
Troubleshooting packet loss: How much is an acceptable amount?
To the average person, packet loss seems like a technical term with little to no meaning. For the UC engineer or IT professional, it's a familiar term that most associate with one key desire: learning how to troubleshoot it faster and with more confidence....
