UC&C Hacks

Troubleshooting tips, resource planning, and how-tos to help you manage the UC&C network of your dreams

Best Practices in Troubleshooting a Video Call Part 2

In part one of our series of Best Practices in Troubleshooting a Video Call, we covered two scenarios in which there’s a video call issue: call disconnect and can’t connect. While both of these are unnerving and frustrating to run across, our final two scenarios we...

Best Practices in Troubleshooting a Video Call Part 1

Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live...

Troubleshooting CUCM CDRs

If you support CUCM you know what a CDR (Call Detail Record) looks like, and then you also understand the timing challenges it takes to locate and identify  problematic calls before you can sift through the data to find the root cause of an issue. It’s a...

Enterprise Connect 2019: What to Expect

For communications and collaboration decision makers, Enterprise Connect is the haven for finding the resources to ensure organizations can maximize their investments in communications, collaboration systems, services, apps and networks....

What is CPM?

For nearly 11 years, Vyopta built, nurtured and updated its’ flagship product, vAnalytics. Our monitoring and analytics tool has helped large organizations manage and support video conferencing across all the most popular video technologies, helping to improve...

Pexip Infinity Simplifies Cloud Video Conferencing

Technology and complexity can sometimes go hand in hand. With ever-changing versions of a product that seemingly just got released last year, or the endless questions that come along with using technology in general, complexity can actually represent technology. But,...