In 2021 Vyopta continued to set itself apart in helping organizations of all sizes achieve the best experience possible for knowledge workers adjusting to a variety of hybrid work environments. By providing the best data and analytics for a wide variety of multivendor and one-channel unified communications settings Vyopta’s user base more than doubled in 2021, and offered the clearest picture yet of the importance of high-quality collaboration environments that let people do their work while staying as engaged as possible.
Here are some of the highlights of Vyopta’s work last year around creating the best quality experience for hybrid workers and those who have returned to office settings.
Over the summer Vyopta released the results of the comprehensive survey it conducted with Wakefield Research that looked at the changing shape of the remote and hybrid workplace, with special attention paid to the consequences of poor engagement and a lack of training for workers required to use a variety of new UCaaS and collaboration tools.
The results, compiled from more than 200 responses by leaders of large companies and organizations, showed widespread distrust of workers’ ability to successfully navigate remote technology. One third of respondents said they expected their workers to face challenges in the fast-changing work settings of post-pandemic life. In addition, nearly a quarter of those surveyed reported they have seen an employee fired because of video or audio conference mistakes.
The findings made an impact in the business world, with Bloomberg, Fortune, Newsday and Annenberg Media highlighting the survey results in news stories tied to the difficulties and changing expectations of employees and managers in the age of hybrid work.
To see a complete review of the survey results with analysis from Vyopta’s leaders about how companies can succeed in the remote and hybrid work world, read our latest ebook.
FedRAMP authorization opens new opportunities
In October, Vyopta achieved a first in the world of experience management solution providers when it achieved U.S. Federal Risk and Authorization Management Program (FedRAMP) Authority to Operate (ATO). The authorization came in partnership with the U.S. General Services Administration (GSA), its sponsoring agency, making it the only multi-vendor collaboration solution available in the FedRAMP Marketplace.
This means federal agencies can now take advantage of the data insights that Vyopta provides, helping government entities improve the cloud-based communication and collaboration experience for their workers and operate as efficiently as possible.
Vyopta’s U.S. federal government customers include the Center for Medicare and Medicaid Services, Department of Veterans Affairs, Drug Enforcement Agency (DEA), the Federal Reserve System, U.S. Senate and U.S. Courts.
“Federal government agencies and other highly regulated industries are accelerating their move to using cloud services, and security is of the utmost importance in this process,” said Jerome Brock, Information Security Officer at Vyopta. “The FedRAMP ATO achievement is a testament to Vyopta’s commitment to security for federal agencies and all other organizations around the world.”
Vyopta expands options and capabilities
Throughout 2021 Vyopta expanded the capabilities and functionality of its experience management solution, with plans to continue new offerings for leading UCaaS and collaboration platforms in 2022.
New features included simpler user interface to allow IT and MSP help desk teams, advanced experience monitoring capabilities, support for RingCentral technologies, and improved service for distance learning providers still trying to serve students remotely amid ongoing concerns with Covid-19.
Frost & Sullivan Recognition
And among the many validations of Vyopta’s value and reliability for its growing base of customers and users came with the announcement in April that Frost & Sullivan named us its 2021 recipient of the Global Customer Value Leadership Award. The organization highlighted Vyopta’s track record of helping workplaces optimize workplace collaboration with its single-pane-of-glass view into UC usage.
Vyopta was also praised by Frost & Sullivan for its track record of giving its customers deep visibility and capturing insights to help them fully leverage their UC investments, increase utilization of meetings and meeting rooms, and improve employee productivity.
Chad Swiatecki is a business writer and journalist whose work has appeared in Rolling Stone, Billboard, New York Daily News, Austin Business Journal, Austin American-Statesman and many other print and online publications. He lives in Austin, Texas and is a graduate of Michigan State University. Find him online on LinkedIn.