Vyopta’s intelligent monitoring engine uses crowd-sourced feedback from users and a proprietary algorithm to more quickly detect issues and offer prescriptive remediation
AUSTIN, TX, April 6, 2022 – Vyopta, the leader in digital collaboration user experience management, today announced that its Technology Insights platform, formerly Collaboration Performance Management, now includes Smart Diagnostics. This update provides augmented intelligence to enable better decision-making around collaboration to transform how IT and users prevent and resolve collaboration experience issues. The new feature uses crowd-sourced feedback from Vyopta’s customers and partners along with Vyopta’s proprietary algorithm to quickly identify issues and to deliver prescriptive remediation.
Smart Diagnostics mines call and meeting data across UCaaS platforms and end user devices to determine potential issues, ranks them in terms of severity and then assesses each possible issue with correlating prescriptive remediation steps using the Vyopta intelligent algorithm and the crowd-sourced knowledge of Vyopta’s entire user base to quickly resolve issues.
Smart Diagnostics is a major step forward in the march towards democratizing unified communication and collaboration troubleshooting by extending the ability to improve the quality of collaboration experiences beyond just IT specialists and engineers. It’s especially helpful in determining issues for those working remotely. Help desk teams can now quickly identify a home WiFi issue and make recommendations to help the end-user resolve the problem.
“Vyopta’s platform is unique in that it combines machine-generated insights with crowd-sourced feedback from all its users — customers and partners — around the world, to improve digital collaboration experiences,” said Jonathan Sass, Vice President of Product for Vyopta. “We’re pleased to be able to provide simple and highly valuable insights to customers.”
Related:
Vyopta Adds Monitoring Features to Improve Voice Cost Optimization and Calling Insights
Vyopta Continues to Focus on Best-In-Class User Experience with New Functionality
Vyopta Introduces Advanced Experience Monitoring
About Vyopta Incorporated
Vyopta, the leader in digital collaboration user experience management, has helped 40 million people collaborate better. Its Technology Insights and Space Insights applications have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes a year.
Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Solutions
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific successes on improving collaboration adoption and user experience with Vyopta’s monitoring and analytics.
By Use Case
Manage and scale your UC collaboration environments while optimizing performance of your hybrid work and voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Solutions Overview
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific collaboration adoption and usage experiences improved with Vyopta’s monitoring and analytics.
By Use Case
Successfully scale your UC collaboration environments and manage performance across your voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Customers
Hundreds of leading enterprises use Vyopta to increase UC service reliability, efficiency, and improve collaboration.
