We have a saying around the office: “You can’t manage what you can’t measure.” While this seems self-evident, the reality of unified communications and collaboration is that a vast number of organizations do not have the tools they need to measure and track their UC&C systems. Packet loss and jitter aren’t the only things IT professionals needs to know about–UC&C is also about adoption, usage, room reporting, messaging, sharing, and more. In our webinar, Not Your Father’s UC, Ira Weinstein of Wainhouse Research said it best: “UC&C is not a set of tools, it is a state of mind.”
But…how do you track that?
We surveyed over 200 IT professionals, combed through some pretty dry research papers, and delved into our own massive data set to identify the key metrics for success you need to track to get a full view of your UC environment. Whether you’re on-premise, on the cloud, one vendor or multi-vendor, these KPIs will keep you on top of your game.
Metrics for success: How does your UC&C stack up?
Not sure how you can wrangle all of your tools in on place? We have you covered with FREE UC Assessments. We can help!