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Q

Expanding Unified Communications
During the COVID-19 Pandemic:
Know Before You Grow

Many of the changes that have occurred in the workplace since the start of the pandemic are here to stay. 
Now is the time to make informed decisions about the future of your collaboration and conferencing. Explore best practices from leading institutions to learn how other businesses are leveraging increased video-based services due to the COVID-19 pandemic.

Considerations for Growth

As you are looking to plan your future collaboration strategy and grow in a sustainable manner, having a purpose-built monitoring and analytics platform is critical in ensuring quality meeting experiences, efficient operational planning, as well as reporting for compliance and regulatory purposes. Here is a sample set of questions to explore as you embark on this journey:

  • How do your teams and departments collaborate? Do you know what their technology needs are?
  • What information do stakeholders outside of IT need for compliance, budgeting, funding, and accreditation purposes?
  • How will social distancing be measured once physical space usage resumes?
  • Is your organization using 5 or more conferencing and calling platforms today? How are they being managed?

  • Can your current UC team support a sustained surge in usage? How can you make them more efficient?
  • Are you considering or in the process of migrating to UCaaS/VCaaS technologies?
  • Can you ensure your critical video-based services are being delivered, and at a good enough quality?
  • What technology do you need to invest in to keep up with business need?

Considerations for Growth

As you are looking to plan your future collaboration strategy and grow in a sustainable manner, having a purpose-built monitoring and analytics platform is critical in ensuring quality meeting experiences, efficient operational planning, as well as reporting for compliance and regulatory purposes. Here is a sample set of questions to explore as you embark on this journey:

  • How do your teams and departments collaborate? Do you know what their technology needs are?
  • What information do stakeholders outside of IT need for compliance, budgeting, funding, and accreditation purposes?
  • How will social distancing be measured once physical space usage resumes?
  • Is your organization using 5 or more conferencing and calling platforms today? How are they being managed?
  • Can your current UC team support a sustained surge in usage? How can you make them more efficient?
  • Are you considering or in the process of migrating to UCaaS/VCaaS technologies?
  • Can you ensure your critical video-based services are being delivered, and at a good enough quality?
  • What technology do you need to invest in to keep up with business need?

Explore by Use Case

Explore by Use Case

Healthcare

“Our call volume has gone from 325k minutes of usage per day to over 1.3 million minutes per day.”

Lyn Dickerson, Enterprise System Engineer / U.S. Department of Veterans Affairs

Healthcare institutions need insights to track the success of telemedicine, telepsych and remote working programs, while also ensuring quality encounters between patients, providers and employees.

  • Intelligently plan for collaboration technology investment needs
  • Track number, length of scheduled/attended virtual patient encounters
  • Improve capacity planning to accommodate peak service hours
  • Proactively ensure quality meetings amongst remote healthcare workers
  • Track technology usage trends across geographies, specialties, clinics
  • Provide reports for funding and compliance to leadership, stakeholders
  • Track status and call quality for in-hospital video conferencing devices
  • Store data for proof of services rendered, and prevention of false claims

TRUSTED BY LEADING HEALTHCARE ORGANIZATIONS

Education

“The data we get from Vyopta is crucial to our ability to deliver on our state legislature mandated mission to support the technology needs of the distance-learning program in Utah.”

James Hodges, Video Operations Center Manager / Utah Education and Telehealth Network

IT administrators and district superintendents at K-20 institutions need a 
sustainable long-term strategy for successfully delivering online learning programs.

  • Track student attendance, engagement with meeting platforms
  • Improve operational planning to meet peak class hours
  • Proactively track live class performance
  • Track synchronous teaching success and experience
  • Determine necessary future tech spend
  • Automate compliance reports for services, access established
  • Protection of State Accountability and Compliance records
  • Store data for prevention of false claims against institution

TRUSTED BY LEADING EDUCATION AND DISTANCE LEARNING INSTITUTIONS

Judicial Services

“Even prior to COVID-19, we were moving completely to virtual visitation and court trials in our penitentiaries, and Vyopta’s solution has been key to ensuring these services are provided fairly and on time.”

Leading government agency responsible for video-based services

Federal, State and Local agencies need to successfully provide virtual meeting experiences
 for inmate visitation, psychiatric evaluation, and health provider access.

  • Automate compliance reports to show proof of services, access established
  • Track virtual patient-provider encounters
  • Protection of State Accountability and Compliance records
  • Store data for prevention of false claims against agency
  • Determine necessary future tech spend
  • Improve operational planning to meet peak hours and usage

TRUSTED BY LEADING GOVERNMENT AND JUDICIAL SERVICES AGENCIES

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To Learn More

Explore best practices and considerations from leading institutions, and learn how other businesses are leveraging increased video-based services due to the COVID-19 pandemic.