Instantly identify the cause of video problems and troubleshoot with live endpoint data.
Video conferencing calls can fail for a number of reasons, and usually nobody says anything until the call is over. Endpoint Monitoring helps support teams proactively solve video problems with a simple interface backed by the best data from multiple sources.
Instantly identify the source of call problems.
Proactively fixing video calls is all about quickly identifying and diagnosing the call problem. It can be infrastructure (bridge, gateway), endpoint (codec, registration status), AV (Camera, Microphone, Display), or Network (packet loss, jitter).
Our Real Time Monitoring solution combines data from all of these sources for call problems, then our dashboard highlights when any of these sources is experiencing abnormal performance. Any support person can now identify when a call is breaking down and within 2 clicks find out exactly why with data from the source of the problem.
Need help figuring out why a call is going bad? Download this free troubleshooting infographic!
Intelligent alerts to proactively solve problems.
Why wait for users to complain about issues to start fixing them? vAnalytics gives you flexible alerts through email that indicate when a problem starts with links get more details. You can even access the data directly from our mobile phone through our responsive UI.
Prevent angry CEOs from coming into your office and help users avoid frustrating video conferencing experiences with alerts to proactively solve problems.
Accurate quality data from multiple sources
Vyopta pulls data from more sources than any other tool in order to get the most comprehensive and accurate picture of every call on your network. We pull directly from the endpoint as if you are in the room; we pull from gateways so you can see what traffic is like at the firewall, and we pull from bridges so you can see how internal traffic is impacting call performance.
See Vyopta in Action