Issues (Advanced Analytics)

OVERVIEW

The Adoption tab is a collection of dashboards in Advanced Analytics that features an abundance of adoption-related default panels as well as space for you to create additional dashboards, generate reports, etc.

The positive growth of adoption is a critical component to successful UC&C execution. Its focus is on highlighting when, where, and how your communications resources are being utilized within your organization.

DEFAULT ADOPTION PANELS

The Default Adoption panels are designed to give you a comprehensive overview of the adoption trends and critical statistics within your organization, based on Vyopta’s experience with hundreds of customers. The idea behind these particular default panels is to enable you to track adoption rates and usage over time to gain a sense of where your users are utilizing your UC&C platforms, and how.

Endpoint Utilization Trend

The Endpoint Utilization Trend panel represents minutes of video communications across your UC&C network over a given period of time, a basic, but meaningful gauge of adoption levels.

Panel Settings

Option	Setting
Category	Managed Endpoint
Metric	Video Minutes
Group	No Grouping
Display Type	Bar Trend

Bridge Usage Trend

This Bar Trend graph tracks Meeting Minutes by System Type in order to give you an idea of how many real minutes of usage your users are getting out of each major system type.

The Filter Meeting Type (Bridge/P2P) Equals Bridge eliminates P2P calls and reports only on bridge calls.

Panel Settings

Option	Setting
Category	Meeting
Metric	Meeting Minutes
Group	By System Type (Acronym)
Display Type	Bar Trend
Filter	Meeting Type (Bridge/P2P) Equals Bridge

Active Endpoint Trend

The Active Endpoint Trend is an Area Trend chart that displays active endpoints broken down by hardware and software types. We’ve added the Endpoint Type (Hardware/Software) does not equal Unknown filter to prevent unidentified endpoints from being represented.

Panel Settings

Option	Setting
Category	Managed Endpoint
Metric	Active Endpoints (Count)
Group	By Endpoint Type (Hardware/Software)
Display Type	Area Trend
Filter	Endpoint Type (Hardware/Software) does not equal Unknown

Bridge Usage Trend

The Bridge Usage Trend panel is another Bar Trend display of meeting minutes, but this type by system name. It’s a slightly more refined query than the Bridge Technology Usage trend, as it enables you to see how specific systems are being utilized across your network.

The Filter Meeting Type (Bridge/P2P) Equals Bridge eliminates P2P calls and reports only on bridge calls.

Panel Settings

Option	Setting
Category	Meeting
Metric	Meeting Minutes
Group	By System Name
Display Type	Bar Trend
Filter	Meeting Type (Bridge/P2P) Equals Bridge

Overall Call Trend

Another basic adoption metric, tracking the  count of total calls, audio vs. video, is helpful to assess the level of video acceptance in an organization.  The Overall Call Trend panel can be filtered to zero in on specific constituencies as necessary.

Panel Settings

Option	Setting
Category	Call
Metric (Value)	Total Calls (Count)
Group	By Call Type (Audio/Video)
Display Type	Bar Trend
Filter	None

Usage by Category

This panel gives you an overview of endpoint usage across your network over time, broken down by endpoint category. This could include elements such as group, personal, phone, software, and other endpoint types.

Panel Settings

Option	Setting
Category	Managed Endpoint
Metric	Total Minutes
Group	By Endpoint Category
Display Type	Bar Trend

Participants by Protocol Trend

Tracking your organization’s use of different protocols is especially helpful when transitioning from one collaboration platform to another, or when you have multiple platforms available to users and are evaluating relative usage.

In this panel, we’ve created a simple Participant count organized by protocol over a period of time.

Panel Settings

Option	Setting
Category	Participant
Metric (Value)	Participants (count)
Group	By Protocol
Display Type	Bar Trend
Filter	None

Meeting Usage Trend

This is a simple and straightforward Bar Trend chart examining the number of meeting participants over a period of time. This is another useful way to measure the success of your adoption strategy.

Panel Settings

Option	Setting
Category	Meeting
Metric	Participants (Count)
Group	No Grouping
Display Type	Bar Trend

Top Managed Endpoint Summary – Group

This Summary panel lists Top Managed Endpoints, featuring the endpoint name, category, total minutes utilized, and percentage change from the previous reporting period.

The Endpoint Category Equals Group filter enables the summary to display only endpoints that are in the group category.

Panel Settings

Option	Setting
Data Source	Top Managed Endpoints
Sort Order	Top
Filter	Endpoint Category equals Group

Top VMR Summary – MCU

This Summary panel type lists MCU type VMRs on your network. This includes the VMR name, number of meetings over a period of time, total participant minutes, and the percentage of change over the previous reporting period. The System Type filter can be changed from MCU to any other bridge type in your UC&C environment.

Panel Settings

Option	Setting
Data Source	VMRs
System Type	MCU
Sort Order	Top