Getting Started

A quick start guide to implementing Vyopta products

Quick Start Process

Vyopta’s onboarding process is designed to be straightforward and simple. While the actual length time of implementation varies by organization, we’ve built our products to be up and running in less time than it takes to fly from New York to Austin if all the prerequisites are in place.

KEY DOCUMENTS: It is useful to have the CPM Deployment Guide and CPM Account & Port Requirements document on hand as you move through this process. Please select the Cloud Port Requirements or On-Premise Port Requirements as required.



I.  Prepare

These steps must be completed before beginning the installation of vAnalytics:

Step 1: Sign up for a user account on the Vyopta Product Portal. This sets up your organization in our cloud and makes it ready to receive data.

Step 2: Provision a data collector server to be installed on your network. This can be a physical or virtual machine, provided that it meets the following recommended specifications:

    • CPU: Dual 2.4GHz or Higher
    • Memory: 8GB RAM
    • Recommended Disk Space: 160 GB OS and Data
    • Network Interface Card (NIC): Single
    • Operating Systems: Windows Server 2012 R2 or 2016
    • System Software: .NET Framework Version 4.5

Step 3: Open the necessary ports on your network between the data collector and the components of your collaboration infrastructure you want Vyopta to monitor, and the outbound port to the Vyopta cloud servers through which your data will be securely transported for processing. The port requirements (found on our Documents page) specifies the required ports. (Depending upon the administrative processes at your company, this may require significant lead time.)

Vyopta CPM Data Collector - GA Version

II.  Deploy

As soon as the prerequisites are out of the way, it’s time to get Vyopta up and running!

Step 1: Install the Vyopta data collection agent – Once your data collection server is in place, you are ready to download and install the Vyopta Data Collector on your data collector server. Double-click, wait about a minute, and it’s ready to proceed.

Step 2: Test connectivity – Just a quick check from the data collection server to make sure it can “talk” to the cloud so that the data gathered will successfully reach Vyopta’s servers for processing.

Step 3: Connect your infrastructure – Now the fun begins! For each component of your collaboration infrastructure, you will do the following:

      1. Set up or confirm a service account for the collector to connect to the component. Vyopta Data Collector uses the native application programming interfaces (APIs) supplied by your infrastructure provider to extract data for analysis, and the best way to do this is to create read-only administrative service accounts on each component. The Port Requirement Guide summarizes the specific permissions that will be required, and our deployment guide walks you through this process for each component and details all the permissions needed.
      2. Confirm infrastructure configuration details – for some components, specific configuration values must be set for efficient operation. Our deployment guide identifies all of the items that must be addressed for each piece of infrastructure.
      3. Add infrastructure to the Vyopta data collector – all that remains is to enter the account and location details into the data collector server so it will know how and where to collect the component’s call data. Again, our deployment guide shows you how this is done.

Once you’ve added all of your infrastructure to the collector, give yourself a high-five and watch the data roll in on our Real Time module!

III.  Review

After about a week of collecting data with Vyopta data collector, you and a Vyopta customer success engineer will take a deep dive into your collaboration environment for about 30 to 60 minutes. You will come away with concrete insights and recommendations that you can implement right away.

IV.  Train

After the review, our experts will begin training you and however many users you want on how to use Vyopta to make faster decisions, improve performance, and better manage your collaboration environment.

Need more help? Contact us today!