Posts by Casey Hotchkiss

Best Practices in Troubleshooting a Video Call Part 1

Best Practices in Troubleshooting a Video Call Part 1

Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live in a world where so many factors help build […]

Overcoming UC Performance Challenges: The Real Cost of UC Downtime

Overcoming UC Performance Challenges: The Real Cost of UC Downtime

As a UC engineer, you need to do everything you can to ensure that your organization can operate efficiently and without issues. We enjoyed the opportunity to learn how exactly some of the largest enterprises today are handling collaboration performance challenges. We recently held a webinar on overcoming UC performance challenges and what the real […]

Voice Monitoring & Analytics with Vyopta

Voice Monitoring & Analytics with Vyopta

The average adult makes and receives around five voice calls a day. To everyone outside of an IT department, that number seems relatively low. But, for a 10,000+ employee organization that’s on average 50,000 calls being made every single day. Add in a complex system configuration and call paths and suddenly a simple five phone […]

Building the Business Value of your UC Digital Collaboration Initiatives

Building the Business Value of your UC Digital Collaboration Initiatives

A UC engineers job on paper, seems straightforward. Typical job duties outlined are configuring, troubleshooting and supporting UC deployments, ensuring overall stability and availability of collaboration technologies and managing infrastructure projects. To the untrained professional, a UC engineer’s job seems easy enough: keep things running smooth and when they aren’t, figure out why. In reality […]

ISE 2019: Things We Learned

ISE 2019: Things We Learned

In what was a fast and furious week in Amsterdam, turned out to be a very informative and insightful trip for the Vyopta team.  While we got the exciting opportunity to meet with end users and prospective clients, nothing beat the exciting energy from the tradeshow floor as it centered around what’s to come. While […]