Put yourself in Spider-Man’s boots for just a moment. Minus web blasting your way through NewYork City, swinging from skyscrapers and protecting the city from villains – IT managers and Spider-Man share one common principle truth. That truth is that with great power comes great responsibility.
Now reflect on your responsibilities for a moment. As an IT manager or unified communications professional for a large enterprise, you’re probably responsible for a video conferencing network with thousands of employees spread across all parts of the world. You hold the keys to massive video environments that your company relies on heavily for communication and teamwork. Its efficiency depends on you and your team’s ability to monitor, anticipate and problem-solve for network quality and stability. At the end of the day, the success or failure of your video collaboration network and communication rests in your hands. After all, you are responsible for managing the most advanced method of collaboration for businesses in this day and age. No pressure.
Why Enterprise Video Conferencing is Complex
Just to give you example of where video is today – according to Sanford Bernstein reports, video collaboration is growing on average 27.5% per year. This is huge considering that video collaboration is so new. Large organizations, like yours, all over the world are using video to streamline communications and save money in travel expenses. You and Spidey are definitely not the only one’s who carry great responsibility. We have sources from over 800 companies who can attest to that, but we’ll get to that in a second.
It is an undeniable truth that video collaboration is growing in popularity, and companies are expanding their capacity spending as a result. On the enterprise level, you will have video calls going back and forth between thousands of employees on a regular basis.
Unfortunately, another truth that exists is that on average 1 in 5 of those calls will fail. What does this mean for companies relying on video calls to get things done? It means that 1 in 5 of those things probably isn’t getting done, or has been significantly delayed due to technical difficulties. For IT managers, these are the fires that have to be put out immediately.
In this reactive mode, IT managers now have to figure out why calls fail. Here are of few of the most common problems that may result in call failures:
- Incorrect configuration (41%)
- Bandwidth issues (11%)
- Lack of license (31%)
- Lack of ports (6%)
- Other (6%)
Time For Some Turmoil
These problematic scenarios are probably all too familiar to you, as they’ve probably run through your head at least a dozen times in a state of reactive turmoil. We’ve been there too. But what we’ve discovered is that IT managers new to analytics discover bandwidth issues are often caused by unbalanced resources. Have you run video network analytics to see how many of your endpoints are actually being used and how frequently?
You have been given great power and responsibility for a reason. There came a day in Peter Parker’s life when he realized the wisdom of his Uncle Ben’s words. On that day, he took hold of his destiny and as a result – became the Amazing Spiderman.
You can take advantage of this opportunity you have been given as IT manager, and turn your team back into a proactive one to save the day for your users.