Google Meet has become one of the most-used options during the Covid-19 pandemic for companies that are rapidly increasing their usage of online video meetings, with that growth creating huge demands on unified communications and IT teams trying to maintain high quality and track overall use. Those users now have an option for full Google Meet monitoring from Vyopta that will let them make the most of the service as it continues to grow in popularity.
The new capabilities for Google Meet monitoring are a first in the industry, and the only purpose-built tool that can gather rich data on adoption, usage and call quality in a single pane along with the same data from other vendors. That means that longtime users of Google Workspace – formerly G Suite – can get the same level of detail that has previously been available from Vyopta for users of Cisco products, Microsoft Teams and many other Unified Communications as a Service platforms.
The new Google Meet monitoring service will expand its capabilities throughout the end of the year as Vyopta adds more capabilities for systemic monitoring and deeper analytics.
“The reason why this is valuable for our customers is because it lets them have a single pane to manage,” said Vyopta’s Nick Wiik.
“It’s really the industry’s first purpose-built monitoring and analytics platform for Google Meet. The dedicated workflows built into the Vyopta platform are tailored for collaboration professionals specifically. We are excited about bringing the benefits of these workflows and experiences to the Google Meet ecosystem.””
Google Meet Monitoring For Quality, and Adoption
Before the new capabilities from Vyopta, Google Meet users didn’t have a clear look at the data around video and audio quality of the calls completed, which can have multiple impacts on productivity, quality of collaboration and sales success.
Wiik said having that data easily in one place with reports that can be quickly and easily customized will let the growing numbers of Google Meet users take full advantage of its capabilities.
“Without this type of monitoring and analytics solution customers aren’t able to accurately understand overall adoption and long-term trends. With OEM management tools, a lot of the focus is, understandably, on provisioning and integrating into core productivity tool experiences. That leaves a lack of investment on the core collaboration performance management use cases that Vyopta specializes in,” he said. “What we’re able to do is provide multi-tiered windows, filtering, sorting and tagging for collaboration adoption use cases and put that together with all of your other UC platforms. So it shows what people are actually using, and where a customer needs to invest or invest better.”
And he said the granular, detailed Google Meet monitoring of call quality can reveal lingering issues that may have gone unreported. The near real-time measurements will let UC and IT teams detect those problems and fix them so the overall experience for the organization can improve.
“With the exponential growth of adoption of Google Meet, it’s important to have a solution in place that’s focused on performance management and serving collab IT professionals specifically because we’ve seen these teams are not growing in headcount, while usage continues to explode.”
Good Data Feeds Wider Adoption
The recently rebranded Google Workspace has long been popular in the online education and health care sectors, as well as with small and medium-sized businesses. But its use has spiked in recent months along with other UCaaS providers as a result of the shift to remote working caused by the pandemic.
That spike includes many larger enterprise-level organizations that were already doing business as Google shops along with using other UCaaS and collaboration tools. Another benefit of Vyopta’s Google Meet monitoring is it provides a multivendor look at all relevant usage and quality data between other tools. That means less likelihood of issues falling between the cracks, or the wrong service being identified as the problem.
Wiik said that is an important consideration as Google Meet usage looks like it will continue to expand.
“We see it in our customer base with folks that are using Google Workspace, which used to be G Suite, as their core productivity toolset. They maybe had other UCaaS platforms or maybe had other on-premise UC infrastructure but because they had Google Workspace they now are trying out Google Meet,” he said.
“Google Meet is starting to take off at the enterprise level. It already has a strong footprint in education and with the turn to distance learning during Covid there are a lot of folks who are using Google Classroom and Google Meet. Also there are lots of mid-market growing SMBs because Google Workplace platform is so strong and the adoption and market capture there has been so strong.”
Chad Swiatecki is a business writer and journalist whose work has appeared in Rolling Stone, Billboard, New York Daily News, Austin Business Journal, Austin American-Statesman and many other print and online publications. He lives in Austin, Texas and is a graduate of Michigan State University. Find him online on LinkedIn.