“Our neurologists diagnose strokes via video in real time by watching eye and hand movement. Video and audio quality are critical to meeting our mission to provide care to the community”
Building on 20 years of experience in the use of advanced technologies and broadband communications, the UVA Center for Telehealth expands access to specialty medical care and supports the UVA Health System’s efforts to advance clinical services, teaching, research, and public service.
UVA Center for Telehealth provides video access to health services to residents of Virginia including telestroke services.
The Challenge
- A key challenge to UVA Health is integrating eight different video platforms to connect physicians to patients
- Because of the emergency nature of telehealth services, tracking video quality during clinical connections is imperative
- Monitoring the infrastructure to proactively identify and resolve problems before they cause a connection issue is vitally important
Vyopta’s Collaboration and Performance Management (CPM) Platform
The search for a solution led UVA Center for Telehealth to Vyopta’sCollaboration Performance Management (CPM) platform, which is designed to provide a single pane of glass with visibility into the health of the multi-vendor collaboration environment.
- Vyopta provides the deep level of analytics that are critical to providing life-saving telehealth services to UVA’s patients.
- Real-time access to quality metrics allow the UC team to stay on top of the health of the collaboration environment
- Proactive alerts allow them to identify and solve issues before they interrupt an emergency clinical session
The Summary
UVA Center for Telehealth required a solution that allowed them the ability to show ROI on system utilization, provided real-time monitoring of live clinical sessions, and provided real-time alerts of infrastructure problems.
By using Vyopta to improve the performance and reliability of their video services, the UVA Center for Telehealth has been able to extend the reach of their endpoints into the community and greatly increase their capacity for treating patients.
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Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Our Platform
Optimizing how enterprises deliver a complete collaboration experience.
What We Cover
Vyopta supports the range of popular UC&C platforms and endpoints.
Why Choose Vyopta?
Gain critical collaboration insights into your technology, spaces, and teams.
Monitor, troubleshoot, analyze and optimize your UC&C environment for flawless enterprise collaboration.
See how your collaboration meeting spaces are being used, or under-used, to maximize your office investment.
Tools and analytics to understand user engagement and wellness through collaboration and meeting data.
Solutions
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific successes on improving collaboration adoption and user experience with Vyopta’s monitoring and analytics.
By Use Case
Manage and scale your UC collaboration environments while optimizing performance of your hybrid work and voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Solutions Overview
Key industries, critical use cases, and specific technology support to help fully utilize your UC systems.
By Industry
Industry specific collaboration adoption and usage experiences improved with Vyopta’s monitoring and analytics.
By Use Case
Successfully scale your UC collaboration environments and manage performance across your voice deployments.
By Technology
Monitor, manage, and troubleshoot all of your multiple UC technology platforms from a single resource.
Customers
Hundreds of leading enterprises use Vyopta to increase UC service reliability, efficiency, and improve collaboration.
