Between the hustle of NYC and the crisp cold air that took our breath away, Collaboration Week NYC was three full days of learning and mingling with some of the most influential UC and IT professionals in the industry. Much to its namesake, the event was all about collaboration, put on by the authoritative UCC […]
In part one of our series of Best Practices in Troubleshooting a Video Call, we covered two scenarios in which there’s a video call issue: call disconnect and can’t connect. While both of these are unnerving and frustrating to run across, our final two scenarios we cover in this series have IT/UC teams across the […]
Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live in a world where so many factors help build […]
As a UC engineer, you need to do everything you can to ensure that your organization can operate efficiently and without issues. We enjoyed the opportunity to learn how exactly some of the largest enterprises today are handling collaboration performance challenges. We recently held a webinar on overcoming UC performance challenges and what the real […]
The average adult makes and receives around five voice calls a day. To everyone outside of an IT department, that number seems relatively low. But, for a 10,000+ employee organization that’s on average 50,000 calls being made every single day. Add in a complex system configuration and call paths and suddenly a simple five phone […]
A UC engineers job on paper, seems straightforward. Typical job duties outlined are configuring, troubleshooting and supporting UC deployments, ensuring overall stability and availability of collaboration technologies and managing infrastructure projects. To the untrained professional, a UC engineer’s job seems easy enough: keep things running smooth and when they aren’t, figure out why. In reality […]