Video Conferencing Archive

Best Practices in Troubleshooting a Video Call Part 2

Best Practices in Troubleshooting a Video Call Part 2

In part one of our series of Best Practices in Troubleshooting a Video Call, we covered two scenarios in which there’s a video call issue: call disconnect and can’t connect. While both of these are unnerving and frustrating to run across, our final two scenarios we cover in this series have IT/UC teams across the […]

Best Practices in Troubleshooting a Video Call Part 1

Best Practices in Troubleshooting a Video Call Part 1

Whether you are an on-site or remote participant, a video call gone wrong leaves a lasting impression on any meeting. To ensure that there’s a flawless collaboration environment is a challenging job to do, but it’s always the goal for a UC engineer. However, we live in a world where so many factors help build […]

Troubleshooting CUCM CDRs

Troubleshooting CUCM CDRs

If you support CUCM you know what a CDR (Call Detail Record) looks like, and then you also understand the timing challenges it takes to locate and identify  problematic calls before you can sift through the data to find the root cause of an issue. It’s a common challenge many IT professional face. CDR’s contain […]