Unified Communications Industry Archive

20 Must Join LinkedIn Groups For Unified Communications Professionals

20 Must Join LinkedIn Groups For Unified Communications Professionals

The second-most critical component of collaboration: Networks

The second-most critical component of collaboration: Networks

Collaboration is a hot topic today with companies like Facebook, Google, and Amazon all entering or expanding their presence in a big way last year. However, most discussions center around how new forms of collaboration will change businesses and people, but not enough attention is applied to how this evolution of collaboration changes networks. Networks […]

Why do people still refuse to use video calls?

Why do people still refuse to use video calls?

This week I have been on 3 different calls with support teams who were either trying to sell me something or troubleshoot a software tool we are using. All three of them used a new, cloud-based conferencing platform, and all three of them used audio only in the meeting.  Video was a click away, yet […]

Technology Transitions Are a Pain – Get Best Practices

Technology Transitions Are a Pain – Get Best Practices

Over the years we have consistently run into one common misconception that customers have about collaboration: the only thing more painful than staying with an outdated system is the transition to a new one.  Many people often postpone upgrades well past the expiration date of old technologies because they are afraid to open “Pandora’s Box.” […]